Section Manager, Solution Development and Support

Claims Solution Development is a national team supporting all lines of business, including Auto, Property, Accident Benefits, Bodily Injury, Fraud, and Legal. Our mandate is to lead and collaborate on initiatives that enhance Claims operations through system enhancements, process optimization, and strategic tool development. We work closely with IT and external partners to ensure the effectiveness of the INDM system and other Claims-related applications. As the Section Manager, Solutions Development and Support, you will lead a team of technical experts who provide day-to-day support for Claims systems and tools across the country. Your team acts as the primary link between Claims and IT, resolving technical issues, supporting system functionality, and ensuring operational continuity. You will also work in close collaboration with the Manager of the Solutions Development team, whose business analysts lead and deliver strategic claims initiatives. Together, you will coordinate planning, resource alignment, and project execution to ensure seamless delivery and support across the Claims organization. This role requires strong leadership, technical acumen, and the ability to manage both reactive support and proactive project involvement. More specifically, you will be required to:

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At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

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