Service Delivery Assistant

Permanent Contract | £24,294 to £25,979 per annum (Scale E) | 37 hours per week | County Hall

We are looking for a highly motivated and flexible individual to join the busy IMT Configuration and Asset Team at Norfolk County Council as a Service Delivery Assistant. The role involves a high level of customer contact as the IMT Configuration and Asset Team is responsible for managing the IMT assets across Norfolk County Council. The role requires you to provide and efficient and effective delivery of the functions of Asset Management, enabling enquiries and requests at all levels to be dealt with in a timely manner to assist in the timely resolution of their request.

You will need to have the ability to work independently and as part of a team providing an efficient and accurate entry and recording of key IMT data and collation of information to support the progression of requests to customers which include NCC Members, Chief Officers, staff, school staff and users from partner organisations. The post holder must have excellent customer service skills and have the ability to develop effective working relationships with a range of customers from different services and IMT colleagues in a pressurised environment.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.

Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.

Job description and person specification

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  A payment if you refer someone you know to a hard to fill job

Redeployment Closing date: 10/09/2024 12:00

Closing date: 24/09/2024 23:59