Service Support Assistant

Job introduction

Do you enjoy building professional relationships with people from diverse backgrounds? Are you skilled in IT? Can you pay close attention to detail?

Brighton and Hove Independence at Home are a short-term domiciliary care service working with vulnerable people in the community in regaining their Independence.

We are seeking applicants with good communication and customer service skills who are flexible and adaptable to change within a fast-moving service. As the role is office based, general I.T. and administrative skills are essential and a willingness to learn and work as a part of a team is key to the role.

The SSA Duty Support role is crucial to the smooth and safe running of the service. You will need to work well under pressure with the ability to communicate effectively and inclusively with people at all levels such as staff, other professionals, service users and families. You will have good attention to detail, will take responsibility and be decisive.

Hours: 1 x 34.5 hours per week working on a three-week rota pattern.

Interviews: TBC

About the role

As a Service Support Assistant, you will:

• Receive and agree new referrals for packages of care from various sources by identifying availability within Independence at Home capacity.
• Provide a high quality, comprehensive duty service for first point of contact for Independence at Home service users, support workers and other professionals and contribute to an out of hours rota.
• Liaise with managers to ensure efficient service provision and administer the day-to-day planning and duty functions and administration support within a busy environment.

Location: Beech Cottage, Woodingdean

You will have:

• Good communication skills both in a variety of formats from different sources.
• Collaborative interpersonal skills, with the ability to deal effectively and inclusively with customers who have diverse and complex needs.
• Demonstrable/proven ability to handle sensitive situations effectively and calmly.
• The ability to work under pressure; prioritise and to use initiative.
• Proven ability to operate IT systems effectively, including databases, word-processing and spread sheets.
• The ability to work in a flexible and co-operative way in a team and meet tight deadlines.
• Excellent organisational skills
• The ability to demonstrate commitment to the principles of equality, diversity and inclusivity

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

• For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).