Spanish Bilingual Teller: Verona Branch (Full-Time)

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5+ days annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Discounted bus pass and bublr/ BCycle membership
• Employee Assistance Program
• Salary: $18.75 - $21.75 / hour
• And more!

A Day in the Life of a Teller

Each day will be a different adventure. Below is a snapshot of what your day could look like:

• Welcome and assist members at the Verona branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.
• Support our bilingual (Spanish/English) members.

What You'll Need to Succeed

• High School Diploma or equivalent.
• Fluent in written and verbal communication in Spanish and English.
• 1 year of prior experience in customer service.
• Confidence with cash handling and transactions.
• Proven ability to interact effectively with customers from diverse age groups and backgrounds.
• Strong interpersonal and professional skills.
• Collaborative team player who is also comfortable working independently in a self-directed environment.
• Comfortable using computers and mobile devices.
• Skilled in resolving issues and demonstrating empathy when needed.

• Schedule: 40 hours a week with availability Monday- Friday between 8:30am and 6:15 pm and 6 Saturdays per quarter between 8:30 am and 1:30 pm