Specialist- Collections USA

First Solar reserves the right to offer you a role most applicable to your experience and skillset.

Basic Job Functions:

The Collections Specialist is the day-to-day interface between the external customer and internal operational functions to make sure billing is executed timely. (i.e. Global Business Development, Order Execution, Billing, Logistics, Accounting, Treasury, Global Technical Service…) This individual is responsible for accurate and timely execution invoice submission to customers and collection follow-up. Additionally, duties could include performing tasks related to supporting the order-to-cash process, as required to stay on pace with the business’s needs to achieve maximum internal and external customer satisfaction.

Education/Experience:

• B.A. degree in Business, Finance, or related field preferred but not essential with equivalent work experience
• A minimum of 2+ years of experience in a collections or accounts receivable role preferred.
• A minimum of 2+ years of ERP experience within the order-to-cash process preferred.

Required Skills/Competencies:

• Works with Modules Billing and Finance to prioritize collections strategies.
• Knowledge of billing procedures and collections
• Problem solving skills and has ability to troubleshoot billing discrepancies to support customer escalations.
• Ability to communicate and interact effectively with multinational team members and customers in a global environment.
• Leads collections process for global customer base.
• Excellent communication skills (written and verbal)
• Driving process efficiency

Essential Responsibilities:

• Monitor accounts receivable and identify overdue accounts,
• Contacting customers with overdue account balances and find solutions to bring accounts current.
• Maintain records of contacts & detailed notes on collections attempts on delinquent customer accounts including payment commitments and payments collected.
• First escalation point for customer inquiries on invoices/account statements.
• Resolve customer issues/complaints concerning billing discrepancies.
• Maintaining reason codes for past due balances, critical data in Salesforce
• Submitting credit/debit memo requests with evidence
• Invoice and lien waiver submissions to customers.
• Proactive communications for down payment invoices
• Other duties as assigned.
• Job description subject to change at any time.

Reporting Relationships:

• This position reports to the Sr. Manager – Order Fulfillment

Travel:

• 5% - 10%

Estimated Annual Salary Range:

• $59,000 - $80,000 Estimated Annual Salary

US Physical Requirements:

All positions in our office require interaction with people and technology while either standing or sitting. To best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.

Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.