Support desk consultant (m/f/d)

infeurope Luxembourg is supporting an International Organisation in Germany with their global clientele in the area of patent registrations, patent renewals and patent granting. Our team is increasing and we have an opening for two positions for support desk consultants (m/f/d) at infeurope in Luxembourg to be part of the highly experienced support team.

After a thorough training period with business trips to the team in Germany, you will provide the service out of our offices in Luxembourg – Bertrange. This is a unique opportunity to grow together with us in supporting European Institutions and International Organisations and their clientele out of Luxembourg.

Tasks and Responsibilities:

• First point of contact for the international customers of a prestigious International Organisation.
• Providing general and subject-specific support to customers regarding patent applications and procedures, various forms and fees, online tools and services.
• Responsible for registration and processing of customer enquiries via phone, contact form and email.
• User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures.
• Customer data management and maintenance in various data management tools.

Your Profile:

• Fluency in German and English. Being able to speak French is a distinct advantage.
• Preferably previous experience in customer care or hospitality.
• Passionate about customer care and ability to work in a dynamic customer service environment.
• Ability to pick things up quickly and wants to learn new things.
• Customer focused with experience of managing complex enquiries.
• Excellent communication skills.
• Organisational and problem-solving skills.
• Team player who enjoys working in a cross-functional, diverse and international team.

Our Offer:

• Outstanding reference in your CV of a renowned international organisation.
• CDI/Permanent Contract.
• Luxembourgish employment contract.
• Multicultural environment.
• 3-6 months of on-the-job training in various areas.
• Location: Luxembourg-Bertrange.
• Hybrid working after the training phase.

If you are interested, please send your CV to [email protected] (Ref.: IOSA-MO-1224)

infeurope S.A. is a company headquartered in Luxemburg, predominantly offering communication, consulting and managed services to European Institutions and International Organisations.