Support Staff

At the Toronto Blue Jays, our mission is to get better every day to win world series championships and celebrate with our fans across Canada. Whether you are part of our team on or off the field, we have an unwavering commitment to elevate every aspect of our roles, consistently innovating and delivering excellence each day.

We offer a unique and exciting experience that extends beyond the ballpark, whether you are passionate about baseball or simply interested in becoming a part of a multifaceted, diverse sports organization, we welcome you. If you are motivated to help bring World Series Championships back to Canada and to celebrate with our fans, there's a spot waiting for you here with the Toronto Blue Jays.

Are you interested in joining the Toronto Blue Jays Game Staff Team? This is your chance.

The Toronto Blue Jays are looking for Support Staff.

SUMMARY

The Toronto Blue Jays Organization is seeking hard-working individuals with a dedication to custom service and a passion for enhancing the fan experience from entry to exit of both events and games. This role requires a willingness to assist fans in a polite and friendly manner, strong interpersonal communication skills and ability to problem solve.

Support Staff are flexible, adaptable and customer service focused. They are cross trained in varying event day roles so that they are able to fill in where needed. Support staff can be responsible for the admission of fans, provide assistance around mobile tickets, the correct seating of fans according to their ticket, provide directions and guidance to fans, and/or monitor designated areas for safety and ensuring fans are upholding the Fan Code of Conduct. Ideal candidates have some experience working with people in a customer-service capacity and have proven adaptability.

Applicants must be available to work 90% of all non-baseball related events, such as concerts, and 30% (25 games) of regular season Toronto Blue Jays home games, including evenings, weekend and holidays as required. Staff will be expected to attend pre-event/game meetings 30-60 minutes prior to gates open.

This is part-time contract position running from February to December, with the possibility of extension.

This role may be for you if:

• You have a passion for customer services
• You are hands-on and unafraid of taking on new challenges
• You thrive in a fast-paced high-volume working environment

RESPONSIBILITIES:

• Greet and assist all fans with a welcoming, friendly attitude
• Provide directions for fans towards seating areas, their seats or any other desired location such as concessions or merchandise locations.
• Monitor safety of all fans
• Receive and act on any fan complaints with a warm attitude and problem-solving approach
• Fulfill duties of assigned role in accordance to the job specific training provided
• Report any incident (major or minor) on an Incident Report Card and submit report to your supervisor

QUALIFICATIONS:

• Excellent problem solving and judgment skills
• Strong ability to be assertive and influential
• Excellent oral and written communication skills complimented with a friendly and professional manner
• Basic familiarity with mobile devices and navigating apps
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• You must be able and interested in supporting a team environment
• Available to work a minimum 90% of all non-baseball events scheduled in a calendar year
• Available to work a minimum of 30% (25 games), Blue Jays regular season scheduled home games
• Ability to work in a busy, fast-paced environment while standing/walking/climbing stairs inside/outside for 3–5-hour shifts
• Successful candidates must be 18 years of age or older

WHAT WE OFFER TO YOU

• Commitment to our team - we want you to succeed!
• Ongoing, hands-on training to help you develop your skills
• Excellent employee discount to use towards Jays gear
• A unique employment experience working for the only MLB team in Canada

Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected].