Systems and User Support Administrative Assistant

About the Role:

The Systems & User Support Administrative Assistant is essential in supporting the Medicine programme, which serves around 2,600 students. This role involves managing the 1Med system, a critical virtual learning environment (VLE) for students, administrators, academics, and clinical tutors.

Responsibilities include ensuring system availability, managing user accounts, and providing support and training to users. The ideal candidate will have excellent communication skills, a customer-focused attitude, and extensive experience in client support. You should be adept at handling various tasks in a dynamic environment, possess strong IT skills, and be capable of solving complex problems independently. Flexibility, adaptability, and a proactive approach are crucial, along with a commitment to the University's values and policies.

This role will require you to support the production, processing, and analysis of various data. You should feel comfortable using the relevant tools (e.g., Excel, and SPSS) to achieve this. You will have an eye for detail and enjoy using data to improve the student experience.

We especially look forward to applications from individuals who have an advanced understanding of Microsoft 365 and its application to introduce a streamlined and integrated approach to data collection, analysis and reporting.

What You’ll Do:

• Systems Support: Assist staff and stakeholders in ensuring availability of the 1Med system, logging issues and documenting user requests for new features. Resolve allocated problems where possible and escalate appropriately.
• User Account and Query Management: Maintain user accounts, including creation and permission management, and provide first-line support via enquiry management systems.
• Training Support: Assist in organising and delivering training sessions and materials for system users, including NHS collaborators.
• Administrative Support: Help produce and update system content and documentation, and communicate system processes to both internal and external users.
• Collaboration and Continuous Improvement: Work with University and NHS colleagues to support the enhancement and implementation of 1Med and associated systems, ensuring audit-readiness and process efficiency.

We're looking for someone who:

• Has experience in a client support or helpdesk environment, with the ability to manage queries, maintain confidentiality, and resolve problems effectively.
• Pays close attention to detail, is well-organised, and can manage competing priorities in a busy setting.
• Is confident using IT systems and Microsoft 365 tools, and ideally has experience with digital platforms in an educational setting.
• Communicates effectively with a range of stakeholders, including students, academics, and external partners.
• Is proactive and positive, with the flexibility to adapt in a fast-changing environment.
• Shares the University’s values on Equality & Diversity, Sustainability, and Social Responsibility.

Why Join Us?

• Be part of a dynamic and growing team that champions student success.
• Take on a leadership role where your ideas and initiatives can shape the future of teaching and learning.
• Work in a supportive, collaborative, and innovative environment where your contributions make a real impact.
• Engage with a diverse group of academic and professional colleagues across one of the world’s leading institutions.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working you can find out more here

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to [email protected].

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Reinis Jones

Email: [email protected]

General enquiries:

Email: [email protected]

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.