Train Delay Attributor

At Network Rail, we're part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain, and operate our network.

We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues, and protecting safety and wellbeing.

Our colleagues are encouraged to work flexibly as we know that busy lives don't always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.

We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone. For more information about Network Rail click here.

Your decisions make all the difference...

Your investigative skills matter.

As a train delay attributor you'll record, report and support solutions around train delays on your part of the rail network, helping to keep millions moving every day.

You'll have a keen eye for detail as you're working with delay data, and you'll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You'll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace.

And if you make the grade then you can look forward to a rewarding and fulfilling career with a company that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work.

When delays happen, you'll build an accurate picture of the reasons behind them.

Using data and working with our signaller community and other colleagues across the railway you'll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you'll make a difference, from advising managers to agreeing the use of alternate train time information.

Your skills matter

You don't need rail experience but you do need to show how your transferrable skills meet the following.

• Data skills - You'll need strong analytical skills and be confident in working with data.
• People skills - You'll be able to build strong working relationships and manage different stake holder requirements.
• Agility – With many competing deadlines and the demand for quick and accurate resolutions, you'll be experienced in managing your time with agility and flexibility.
• IT skills – You'll be using bespoke IT systems and Windows based applications and so you'll be confident in using technology.
• Confident decision making – making accurate and informed decisions is key in this role and you'll be confident in standing by the decisions you make.
• Operations knowledge- The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role.
• Presentation skills – Reporting is a key part of the Train Delay Attributor role and so you'll be able to get your message across clearly, accurately and concisely
• Shift working – this role involves shift working and to you'll be willing and able to work on a shift basis.

This role involves days, nights and weekend working and the job is safety critical. Offers of employment are subject to drug and alcohol testing and passing of the relevant medical assessment and BPSS pre-employment checks. This will include a hearing and eyesight examination.

Salary £ 41883

Network Rail Benefits – To find out about what benefits we offer, click here

Closing date: 26th April 2024

Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted.

Please note the recruitment process for this role is a Competency based interview.

Click ‘apply now' to apply. -

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits – To find out about what benefits we offer, click here

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

Drugs and Alcohol Standard:

All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced