Trainee Train Conductor

BUSINESS FUNCTION: Operations

GRADE: Conductor

SALARY: £23,417 rising to £31,665 per annum on completion of training (approx 3 months)

ROLE TYPE: On Site

HOURS: Rolling 35 per week

Is interacting with people and providing exceptional customer service ‘Your Thing’?

We are looking for proactive and committed individuals to join our Trainee Train Conductor Apprenticeship, where you’ll receive interactive, informative and practical training to equip you in succeeding as a Train Conductor.

As a Trainee Train Conductor, you’ll learn the fundamentals of what it is to be a Train Conductor with Northern Trains. In this safety critical role, one of your main areas of focus will be on delivery exceptional customer service – interacting with a diverse range of passengers and making a positive impact on their journey. You'll collaborate with Train Drivers, Duty Control, Station Dispatch and Control colleagues, as you operate the train doors, assist passengers with their travel needs, prioritise their safety and ensure their comfort throughout the journey. You’ll be integral in creating a memorable rail experience.

To kick start your career, you’ll join our one year Level 2 Train Conductor Apprenticeship. Within the first three months you’ll undergo a comprehensive training programme led by our world-class Trainers. You’ll also gain hands on experience under the guidance of your Conductor Train Manager, Conductor Standards Coach and Conductor Minder; where you will learn the intricacies of safe train conducting, customer service standards, ticketing and much, much more.

Throughout the duration of the one year Apprenticeship, you’ll not only gain the skills and knowledge to become a qualified Train Conductor but benefit from the guidance and support of our Apprenticeship Development Coaches. They will mentor you to develop your functional skills, ensuring you have the tools and resources to necessary to excel in your Train Conducting career with Northern. We are fully committed to your success and growth within the company.

If this sounds like your thing, we’d love to hear from you.

Key responsibilities:

As a Train Conductor, you can expect a role where every day might look the same but the people you meet and the challenges you face will constantly differ. Here’s a snippet of what duties and activities you might encounter on a daily basis:

About you:

You don’t need any previous work experience to become a Trainee Train Conductor with Northern, but we are looking for exceptional individuals to join us.

You’ll have a genuine interest in people, you might not have customer service experience, but you know what it’s like to receive it. So, you’ll be courteous, be able to demonstrate effective communication, as well as showing empathy and patience towards others. You also be self-disciplined and able to work within rules and regulations. As well as having excellent time management skills, ensuring you turn up for work on time, so your train departs as scheduled. Not forgetting your willingness to learn new skills and gain knowledge consistently throughout your career.

Because this is an apprenticeship, you’ll also need a good level of numeracy and literacy, so ideally you will hold GCSE grade D in Maths and English (or equivalent). Don't worry if you haven’t got any previous qualifications, as part of the apprenticeship, you'll sit a functional skills test to achieve a level 2 in Maths and English before you take the end-point assessments at the end of your apprenticeship.

The role is safety critical, so there are some essential requirements for you to meet: