Travel Trade Assistant-NorthLink Ferries

Travel Trade Assistant, Kirkwall
NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Permanent, Full Time 35 Hours
£21,800 + Benefits

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Travel Trade team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Travel Trade Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:
Competitive hourly rates of pay
Up to 25 days (pro-rata) annual leave
Pension Scheme, Life assurance, wellbeing support, staff discounts.
Varied and interesting work – no day is the same at NorthLink Ferries
Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
The opportunity to work for a well-respected brand where people development is at the heart of our culture
The opportunity to contribute to charity events - we help and support our communities.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.