Visitor Services Assistant

Visitor Services Assistant | 8408 | Fixed Term Contract until 31 July 2027 | 18.5 hours per week | £24,404 per annum pro rata (Scale C) | Norwich Castle

Norfolk Museums Service (NMS) collectively welcomes over 230,000 visitors a year across ten of Norfolk’s best museums.

Do you have experience gained from working in a customer services, leisure or heritage environment, operating tills and understanding of cash handling?

Norfolk Museum Services are currently recruiting team members for our Visitor Services Assistant team, to provide a wide variety of front-line support for visitors in our Norwich Museum Branches. From selling admission tickets and merchandise to processing memberships and providing Guided tours.

Working days are set, including regular weekend working, bank holidays through term-time and school holidays. With the addition of picking up Ad Hoc hours through event's shifts.

Working Hours for this post are on a two week rota:
Week one: Monday, Saturday
Week Two: Monday, Tuesday and Friday.

In addition to Norfolk County council staff benefits, as a member of staff for NMS, the post holder will be entitled to the following benefits:

• Free entry to some of the Country’s top cultural venues and heritage attractions through the NMDC Reciprocal free entry scheme.
• Talks and training sessions exclusively for NMS staff, including Curator’s talks and exhibition briefings.
• Membership of the Museums Association through NMS’ organisational membership.

Please note you do not need previous experience of working in a museum or detailed knowledge of the arts and history to apply, just a passion for delivering a first-class customer experience and a 'can do' attitude. There is no upper age limit for this role.

Norfolk Museums Service is an inclusive and disability confident employer, actively seeking to increase the diversity of its workforce. As such we welcome applicants from all communities and backgrounds, particularly those which are currently under-represented in the sector.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  A payment if you refer someone you know to a hard to fill job
  

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 25 June 2025 23:59

All other applicants closing date: 9 July 2025 23:59