Welcome & Service Assistant
Perks & Benefits:
- Car scheme
- Company pension
- Discounted gym membership
- Employee discount
- Free parking
- Season ticket loan
As the public face of our properties, you’ll provide a warm and friendly welcome to every visitor, tailoring your assistance to their individual needs, whilst growing support for the National Trust and ensuring the delivery of excellent customer service.
Salary: £16,109.76 per annum
Contract/duration: Permanent, part-time
Hours/working pattern: 4 days a week including weekends and bank holidays.
Interview date: 28 January 2025
Potential start date: February 2025
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:Reporting to the Welcome Manager, you’ll be part of an enthusiastic team of Welcome Staff and Volunteers, delivering excellent customer service across the Cotehele Estate.
Who we're looking forWe'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (1384 hrs py)