Work at Home - Customer Service/Tech Support Representative
Perks & Benefits:
- Dental care
- Employee assistance program
- RRSP match
- Vision care
- Work from home
About Us
At Foundever, we deliver top-tier CX solutions globally, grounded in integrity, collaboration, and excellence. We manage inbound customer service and technical support calls, ensuring seamless experiences for our customers. With 84% of our management promoted internally, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values every team member’s contribution.
Location Requirements: Must legally reside in Canada
Core Responsibilities
Handle inbound customer service calls
Understanding and striving to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice while providing empathy and offering helpful solutions
Ongoing training and skill development
Qualifications
- Excellent listening and communication skills both written and verbal
- Previous experience with technical customer service support an asset
- Ability to multitask and navigate between screens efficiently while assisting customer
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a background check
- Quiet and distraction free workspace
Work with us and you’ll enjoy
Hands-on, 100% paid training
Work from home benefits include saving time, money, and the environment
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program (EAP)
RRSP with company match
Employee discounts
Referral bonuses
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Find out more jobs in Remote, Remote, Canada (CA)
Customer Service Representative – Remote
Bklis
Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints with patience and emp...
Data Entry Clerk – Remote
Bklis
Responsibilities: Enter and update data in various databases and spreadsheets. Verify the accuracy of data before entering it into the system. Maintain confidentiality of s...
Customer Service Professionals
ContactPoint360
Join our CP360 Family, today! Who We Are: Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family compan...
Customer Service Professionals
ContactPoint 360
Join our CP360 Family, today! Who We Are: Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family compa...
Representative, Customer Care
Element Fleet Management
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to ...
Copywriter - Virtual/Canada
Foundever
Req ID#: 389677 Remote, Any Province, CA Job Description: About Us Foundever™ is a global leader in the customer experience ...
Customer Service Representative-Remote
Concentrix
Customer Service/Support Location Wainwright AB, Canada Job Title: Customer Service Representative-Remote (Bilingual: Spanish / English) Job De...
Customer Support Specialist
Miovision
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimod...
Virtual Administrative Assistant
InboxDone
Fully remote role in a team with 60+ inbox managers from around the world Choose how many hours and when you want to work (at the same time each day) Monday to Friday Dedicat...
Virtual Office Administrator
LiveCA LLP
TLDR: Role: Virtual Office Administrator Location: Remote, open to any Canadian resident Term: Contract position (October 2024 - January 2026) Team Size: ~60 Experience: Ideal...