Cambridge-based, Full-time & Permanent
Grow your career with our Learning Journey framework - gain new skills and increase your remuneration as you develop.
Join a supportive team with a dedicated Customer Support Trainer.
Contribute to our community by delivering exceptional customer experiences.

Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Waipā District Council has an exciting opportunity for you to make a difference in our community as a Customer Support Officer - Contact Centre!

About the role

As a Customer Support Officer in our Contact Centre, you'll play a pivotal role, and your key responsibilities will include:

Creating positive, memorable experiences through exceptional verbal and written communication.
Handling applications, service requests, and payment transactions accurately and efficiently.
Drafting clear, concise, and professional responses to customer enquiries.
Personalising customer interactions and resolving on first contact with empathy and expertise.
Prioritising tasks seamlessly while maintaining a high standard of quality.

About you

You'll excel in this role if you are:

An experienced and empathetic customer service professional.
Tech-savvy, with the ability to navigate computer systems confidently.
A detail-oriented problem-solver with a proactive mindset and approach.
An agile team player who thrives in a fast-paced environment.

What we offer

At Waipā District Council, we care about our team's growth and wellbeing. Here's what you can look forward to:

Supportive Environment: Work alongside an engaged, fun, and hardworking team.
Professional Development: Comprehensive training and career growth opportunities.
Wellbeing Perks:
- Free parking at our offices.
- 4 weeks of annual leave, plus 3 additional leave days over Christmas.
- An extra week of leave after 5 years of service.
- Access to discounted gym memberships, online wellness resources, and life and medical insurance.

About Waipā District Council

We're committed to our vision: Waipā - Home of Champions, Building Connected Communities. Join our champion workforce and make a meaningful impact in our district.

Apply today!

Take the first step toward a rewarding career. If you're ready to make a real difference and grow with us, we'd love to hear from you!

Applications close: Sunday, 9 February 2025 at 10:00pm. Note: Applications may be reviewed before the closing date.

Reference #

34701

Posted on

29 Jan 2025

Closes on

09 Feb 2025 22:00

Location(s)

Cambridge, Te Awamutu

Expertise

Call Centre & Customer Service

Job level(s)

Graduate, Experienced

Work type(s)

Permanent full-time

1 Jobs in Te Awamutu, N, New Zealand (NZ)

Customer Support Officer - Contact Centre

Thames-Coromandel District Council