We have a fantastic opportunity for a full time receptionist to join our team, providing excellent client care at our Congleton office.

Nature & Scope

To project a professional image to visitors and telephone callers ensuring excellent customer experience in line with the firm’s Committed to Excellence Promise. The successful candidate must at all times be welcoming.

This role reports to Marsha Pearson.

Key Competencies

Customer service focus

Professional personal presentation

Information management

Organised

Attention to detail

Reliability

Self-motivation

Ability to work unsupervised

Verbal and written communication

Time Keeping

Key Accountabilities

Greeting visitors

To greet visitors efficiently, and in a positive, professional and friendly manner

To project a positive and professional image to visitors to the office, including personal presentation

To make visitors feel welcome

Handing inbound telephone calls

To ensure that calls are answered promptly (preferably within three rings) and professionally

To answer inbound telephone calls and promptly direct them to the appropriate member of staff

To co-ordinate a high volume of calls during peak periods, prioritising work and situations

Information Management

To take messages where necessary and direct these to an appropriate member of staff in a timely manner

To pass on messages to visitors and callers where asked to do so

To provide accurate information to visitors and callers when assisting with queries

To ensure that sensitive information is not read or overheard by visitors to the office

Staff Awareness

To maintain good working relationships with colleagues

To ensure knowledge of staff movements in and out of the office

To maintain staff sign in system

To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

Safety awareness

To monitor visitor access and maintain security awareness, following appropriate policies and procedures

To ensure that the reception area and entrance is safe and clean and to eliminate potential slip and trip hazards

To monitor and maintain reception area equipment

To report any potential safety hazards within the reception and entrance area to line manager

Administration

To provide general administrative support to colleagues where needed

To prepare correspondence and documents where appropriate

To manage the daily collection and delivery of post and DX

To receive and store stationery and janitorial deliveries

To schedule appointments on behalf of fee earners and management if needed

To alert individual personnel of any deliveries received on their behalf

Meeting room management

To maintain the electronic meeting room diaries

To ensure that meeting rooms are tidy and safe prior to meetings

To clear meeting rooms after meetings

Reception area management

To ensure that the reception area is manned at all times, arranging cover when needed

To ensure that the reception environment is welcoming and professional at all times

To ensure that the entrance to the building is presentable and professional

To maintain leaflet displays and re-stock where appropriate

Package

Competitive salary

20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. You will also get an extra day’s holiday for your birthday

Entitlement to join the company pension scheme.

Entitlement to participate in the firm’s cash healthcare scheme.

Enhanced maternity package (subject to certain conditions)

Other Candidate Information

The role will be based at our Congleton office in Cheshire but there will be a contractual requirement to work at any of our Cheshire offices.

Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis.

Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body

Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.

Job Types: Full-time, Permanent

Pay: From £11.60 per hour

Benefits:

Additional leave
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking

Benefits Include

Applications will only be considered if submitted on our application form. Please complete this and send it to Diane Powell, HR Manager at careers@poolealcock.co.uk

2 Jobs in Congleton, East, United Kingdom (UK)

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Poole Alcock