Position Details

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820

Grade 4

Full time, Permanent

Closing date: 29th April 2024

Our Offer to You

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens. Find out more about the benefits of working for the University of Birmingham

Role Summary

Worklink is the University of Birmingham’s on campus student casual work agency. The purpose of this role is to support Worklink in developing and maintaining a student casual work service, working to place students across a range of University departments and roles on campus and provide end-to-end administration support for student casual workers.

The post-holder will provide end-to-end service administration support within the Worklink Team. You will ensure that advice and guidance provided are professional and customer focused at all times within our agreed service standards. This role will operate from within an integrated casual work service, structured with a lean cell model to enable focused tasks and embedded knowledge which supports colleagues across our community, to better meet the needs of the University. Within this structure there are recruitment and joiners and DBS functions which cover the end-to-end customer and hiring manager journey. The post holder will be flexible to work within each of these functions as work priorities change.

The role will involve liaising with a range of University stakeholders, usually being the first point of contact for customers so a professional and customer service focused outlook is required. The post holder will be involved with all aspects of student casual recruitment and this will involve liaising with hiring managers, HR, Payroll, students and other stakeholders. This exciting role requires the ability to work both as part of a team and independently in a fast paced environment, using initiative, decision making skills and working to set deadlines.

Main Duties

Managing recruitment campaigns including advertising jobs, shortlisting, issuing casual work offers, processing casual assignments on the system and conducting DBS checks.
Responding to queries in-person as well as via the Worklink Portal and telephone and escalating where appropriate.
Working collaboratively with the Worklink team to ensure recruitment and payroll deadlines are met.
Ensuring full compliance with employment legislation (Right to Work checks, working hours, assignment duration) and internal University policies.
Liaising with stakeholders including hiring managers, HR, Payroll and the IT Service Desk.
Attending events to promote the Worklink service to students.
Contributing to regular team meetings, one-to-ones and performance reviews ensuring that own skills are aligned to team, department, and University requirements.
Providing support and cover for other Worklink team members during demanding workloads and absence as part of own personal development.
Ensuring own activity meets agreed SLAs, milestones and KPIs.

Person Specification

Experience of operating in a front facing customer service role.
Experience of working in a recruitment role.
A strong customer service focus and proactive approach to resolve queries.
Excellent communication skills and ability to adapt to a diverse range of customers.
Ability to work independently and manage own workload, including reacting to ever changing priorities within a fast-paced environment.
Excellent IT Skills including Microsoft Office, and ability to learn new software and processes.
A proactive and innovative approach to problem solving, and ability to identify improvements to existing processes.
Proven ability to work professionally while under pressure to meet deadlines, and to be adaptable and flexible when faced with change.
Resilience when working under pressure.
Excellent attention to detail.
A team-working ethos and ability to flexibly meet team objectives.
Minimum GCSE (or equivalent) Grade C in English and Mathematics.
Able and willing to work flexibly. Normal office hours are between 8:30am and 5pm Monday to Friday, however some evening work will be required during peak periods, and occasionally events take place at weekends. This includes taking annual leave outside of the business-critical period that runs from mid-September to December. Shortlisted candidates will be required to complete a work-based test and competency-based interview as part of the process.

Sustainable Operations

The University has a commitment to sustainability in across all professional services divisions, from responsible investment to waste management to our Net Zero Carbon Plan. All of our Sustainable Operations are outlined here .

Informal enquires to Adam Chambers, email: a.chambers.3@bham.ac.uk

View our staff values and behaviours here.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy . You can find out more about our work to create a fairer university for everyone on our website .

1 Jobs in Edgbaston, HAM, United Kingdom (UK)

Recruitment and Operations Administrator - Campus Services - 56789 - Grade 4

University of Birmingham