Summary

Operations Assistant

All the details

Due to the nature of this role, we can only accept applicants over the age of 18.

Working Pattern

WK1
Tue 1800-2200
Weds 1800-2200
Thu 1800-2200
Fri 1800-2200

WK2
Weds 1800-2200
Thurs 1800-2200
Fri 1800-2200
Sat 1700-2100

Purpose

To deliver a great shopping experience for their customers, putting customers before task every time
Champion new ways of working within stores through an open mindset and positive attitude
Complete tasks and processes that deliver ‘best in town’ standards
Serve and sell across all channels brilliantly well
Be the voice of our customer to help us continually improve

Key Accountabilities

Serve our customers efficiently and brilliantly well – on the shop floor and at service points
Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
Skilled to utilise all digital tools and communication channels to do the job
Share customer and colleague feedback to help us do things better
Share knowledge and experience with colleagues to support others in building skill and confidence
Own their own learning & development and proactively access digital learning solutions
Know the daily sales targets, priorities, promotions & selling opportunities
Have great product knowledge to sell and recommend our products and services
Proactively engage with customers to understand their needs and make recommendations
Understand the store priorities and their part to play
Complete tasks with pace and in line with SOPs
Minimise cost and waste through good process practice
Follow safe and legal working practices

Key Capabilities

Understands how M&S operates,it’sstrategy, future and the role they play
Committed to delivering excellent work fast with great attention to detail
Open to and acts on feedback, asking for this regularly
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
Effective at communicating their intentions to others; ensures communication is clear and simple
In control of their own reactions and considers how to share their perspective to create better reaction for team
Copes well with change and work challenges and recovers quickly from its impact
Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

Key Relationships and Stakeholders

1 Jobs in Sandhurst, HAM, United Kingdom (UK)

Customer Assistant