United in Performance. Inspired by Innovation.

The Customer Service Representative is the customer relationship expert within the Supply Chain organization responsible for upselling and maximizing customer satisfaction. They are the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers.

The work environment is representative of what an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Responsibilities:

Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, and availability
Answer incoming phone calls and e-mails from all sales channels
Create quotes, sales orders, return merchandise authorizations (RMAs), proposals, invoices, and new accounts
Assist in investigating issues relating to inventory, pricing, deliveries, returns, credits and technical issues
Track incoming shipments and backorders
Accurate daily filing of customer orders, invoices, acknowledgements and departmental communication
Assist with warranty work order process, submitting claims as required and monitoring orders to conclude in a timely manner
Maintain technical documentation
Provide warranty support, collate documentation to validate claims, discuss claims with Product Application Experts, and coordinate through completion
Coordinate customer credits for routine and quarterly parts and consumables returns, warranty reimbursements, dealer and customer rebates and core returns
Maintain a courteous and professional demeanor and communication with customers and internal staff at all times
Participate in employee development programs including product and application training, business and personal development opportunities

Requirements:

High school diploma or equivalent education is required
Minimum of three years’ of relevant customer service experience
Mining and/or construction industries experience is highly preferred
Proficiency in MS Office, especially Word, Excel and Outlook is required
Exceptional verbal and written communication skills are required
Must be self-motivated, detail oriented and highly organized
May be required to work On-Call hours as business needs require

Employee Benefits:

We offer a highly competitive employee benefits package, including:

Health care eligibility, including medical, dental, vision, prescription and telemedicine
Company paid holidays
Company paid sick leave
Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
401(k) plan with employer match
Tuition reimbursement program
Paid vacation (accrued based on Epiroc years of service)
Wellness program
Employee Assistance Program
Employee discounts
Short- and long-term disability insurance
Life and AD&D insurance
Direct deposit

Epiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Employment at Epiroc USA LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

1 Jobs in Broomfield, CO, United States (US)

Customer Service Representative 1 1

Epiroc AB