Under general direction, the Applications Support Specialist is responsible for the maintenance and support of 3rd-party applications which integrate into and/or enhance the functionality of the college’s ERP, Ellucian Colleague. Serving as a member of the Application & Web Services team, the Applications Support Specialist also assists with technical support over the phone and in person. The Applications Support Specialist is dedicated to the learning college concepts by developing programs and facilitation activities that promote student success and lifelong learning.

Responsibilities include the following. Other duties may be assigned.

Primary responsibility is 3rd party software maintenance, administration, support and customer service.

Work with vendor support personnel to resolve application issues.

Work with other Information Technology staff to implement and maintain 3rd party software.

Provide technical support over the phone and face-to-face

Assist in testing and integrating 3rd party applications with the college ERP.

Document 3rd party application processes and procedures.

Assist with software maintenance and activities.

Assist in training college staff on installed software.

Become familiar with available help resources

Stay updated on campus technology changes.

Direct calls to appropriate MVCC staff as necessary.

Performs other related duties as assigned.

Education/Experience

Associate’s degree in IT-related field (bachelor’s degree preferred), 1-3 years’ experience working in an end-user computing environment, and experience with PC and/or Apple Mac microcomputers required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of computer operating system concepts and operation
Knowledge of commonly used software, such as the Microsoft Office suite; hardware, and other equipment
Knowledge of ERP, Ellucian Colleague and other systems helpful
Above average communication skills, and professional demeanor
Ability to work responsibly with or without direct supervision
Demonstrated analytical ability to logically approach problems

Position Status

Full Time

Hours

General hours: Monday – Friday 8:00 am to 5:15 pm
On-Site Location: Palos Hills, Illinois (USA)

This is an on-site position. Alternative hybrid work schedule/remote opportunities may be available as applicable after probationary period. On call 24 hours a day – 7 days a week for emergencies.

Salary/Wage

$59,770-$79,945

Hourly/Salary

Salaried

Benefits

FT Professionals Position

Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for eligible employees and family, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include:

Health, Dental, Vision
Life insurance, Optional life
Disability insurance
Tuition reimbursement
Tuition waiver
SURS Retirement plan
Vacation Days
Holidays
Sick Leave
Personal days
Bereavement days
Tax-sheltered annuity plans

Visit these links to learn more about specific benefits for this Professionals position:
Benefit Highlights
Benefit Guide-Details
Please contact Human Resources for the most up-to-date information and/or eligibility details.

Review of Applications Begins

11/18/2024

Posting Detail Information

Posting Number

AP00506P

Open Date

11/06/2024

Yes

Special Instructions to Applicants

Please apply online through the jobs.morainevalley.edu site.

NOTE: Please do not use a third-party site such as Indeed to submit your application. Upon successful submission, you will receive a confirmation email. Questions, please contact hr@morainevalley.edu or 708-974-5704. To ensure best consideration, please apply prior to the review date.

Office of Human Resources
hr@morainevalley.edu
(708) 974-5704

1 Jobs in Palos Hills, IL, United States (US)

Applications Support Specialist

Moraine Valley Community College