VinSolutions a Cox Automotive brand is hiring for a Technical Customer Care Specialist I to join our team remotely!

This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.

Shift and Position Details:

This position is remote, and can be worked anywhere in the USA
The selected candidate will be given a shift during the following time frame (all times CST):
- Monday - Friday (7AM - 8PM)
- Saturday (8AM - 6PM)

Specific Responsiblities:

As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues
Demonstrate strong interpersonal and communication skills, while working with diverse audiences
Exhibit personal responsibility, accountability, and teamwork
Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points
Provide one-on-one training to new and existing customers as needed while working on support tickets
Identify and resolve issues that prevent users from utilizing our software
Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
Maintain strong working knowledge of released products

Required Qualifications:

Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed

Required Education:

High School Diploma or GED

Preferred Qualifications:

Ability to analyze, troubleshoot, and document issues related to system performance and functionality

Experience supporting online products and services
Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.

Preferred Education:

College degree preferred; at a minimum Associates Degree or Technical Certification required or commensurate work experience.

COMPETENCIES FOR SUCCESS:

Excellent oral and written communication skills.
Requires attention to detail and the ability to adapt to change.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

1 Jobs in Texasremote, Other, United States (US)

Technical Customer Care Specialist I

Cox Automotive