At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, Puerto Rico Tax-Deferred Savings Plan, and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This position supports T-Mobile's Knowledge Management and Social Customer Support strategy by maintaining vitality and growth of T-Mobile communities for multiple channels, including but not limited to Customer Care, Retail, Partner Brands, Technical Care, and customers.

Job Responsibilities:

Resolving issues and answering questions in T-Mobile social channels, including but not limited to Facebook, Twitter, G+, and chat.
Reviewing and moderating community discussions around billing, devices, and troubleshooting flows
Moving community discussions to different areas as appropriate. .
Resolve customer issues using customer service systems

Education:

Bachelor's Degree (Preferred)

Work Experience:

Less than 2 years Experience in an online community moderator, editing, or analyst position. (Required)
Less than 2 years Call center experience. (Required)
Experience with Jive Social Business Software (SBS). (Preferred)
Basic knowledge of HTML. (Preferred)

Knowledge, Skills and Abilities:

Adobe Acrobat (Preferred)
HTML (Preferred)
(Preferred)
Microsoft Office (Preferred)

Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $20.00 - $22.00

Corporate Bonus Target: 5%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, Puerto Rico Tax-Deferred Savings Plan, employee stock grants, employee stock purchase plan, vacation and sick time and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, and voluntary life insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com" target="_blank">ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

1 Jobs in Guaynabo, PR, United States (US)

P-Specialist, Social Media Care

T-MOBILE PUERTO RICO, LLC