Administration Assistant

About the role:

Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.

As part of the Gentoo Group, Gentoo Homes and Development aims to not just deliver homes, but to create neighbourhoods and places that people are proud to be part of, which contributes to the transformation of places. Each Gentoo development provides opportunities to provide more housing, to forge new partnerships, to generate value and to work more effectively with Gentoo Homes re-investing all our profits into supporting the wider Group initiatives.

We are currently recruiting a part time Administration Assistant to join the Administration Team to provide an efficient and effective administrative service to Homes and Development. This is a part time, permanent role, working 16 hours per week on a job share basis.

The role is subject to a basic DBS paid for by Gentoo.

Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers

1. Liaise with and provide administrative support to the Homes and Development team
2. Deal with enquiries whether written, by telephone, or in person from customers, contractors and other departments and organisations.
3. Arrange and process customer refunds via our Ebis system.
4. Work closely with the Administration Manager to assist with customer complaints and ensure they are logged, recorded, and acknowledged on time.
5. Create and update documents using relevant software packages, including word processing and spreadsheets.

What we are looking for:

Experience in:

1.Experience of Microsoft Word, Excel and Outlook.

2.Working across multi-functional teams.

Knowledge of:
1.Effective communication skills and ability to communicate across all levels.

2.Excellent organisational skills and attention to detail.

3.Excellent IT skills.

4.Ability to prioritise work.

5.Ability to work on own initiative or as part of a team.

6.Hold a full UK Driving Licence and be able to commute to sites when required

Some of our great benefits include:

31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year (pro rata for part time colleagues).
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.

Closing date:

14-Jul-2024

Interview date:

2-Aug-2024

Gentoo Homes has over 15 years’ experience and expertise in property-related activity ranging from regeneration and modernisation to new build schemes.

Since 2001 we have built more than 3000 new homes and are now one of the North East's most successful housing developers.

We are a responsible builder who understands that property development isn’t just about constructing homes with a great specification in a sought-after location, but, creating modern, sustainable homes our customers and future generations will be proud to call their own.

As a part of the Gentoo Group, we're a profit for purpose business and reinvest back into Gentoo's Affordable Housing Programme.

PLACEHOLDER