Administration Assistant

• Full Time Permanent | Monday to Friday | 8:00am - 4:06pm
• Effectively manage inbound calls and emails, addressing customer inquiries and resolving issues in a timely manner.
• Provide detailed tracking and reporting on freight movements and deliveries including reporting on misdirected freight.
• Build and maintain strong relationships with both internal and external customers, ensuring their needs are met and expectations exceeded.
• Perform general office and administration duties, including data entry and maintaining accurate records.
• Collaborate with team members to foster a supportive, harmonious environment and continuously improve customer service processes and procedures.

What's in it for You:

• Weekly pay and leave entitlements.
• Strong focus on work/life balance.
• Employee Perks: Access to a Workplace Benefits Program offering discounts at major retailers.
• Health Discounts: Enjoy reduced rates on single or family health cover with Medibank Private.
• Employee Assistance Program: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.
• Recognition Programs: Be rewarded for your contributions with our dedicated recognition initiatives.
• Growth Opportunities: Great opportunities for career progression within the company.
• Supportive Culture: Collaborative and inclusive work environment. Training and support to master our systems and processes.

• Customer service/administrative experience preferred but not essential.
• Excellent verbal and written communication skills with a people first approach.
• Strong interpersonal skills and the ability to build rapport with others.
• Demonstrated ability to organise and prioritise tasks effectively.
• Proficient in basic computer applications, including MS Office suite.
• Ability to work effectively in a team environment and independently when required.
• A keen eye for detail and the ability to work accurately under pressure.