Administration Booking Co-ordinator

An exciting opportunity has arisen at SWBH NHS Trust for an enthusiastic, self-motivated Booking Coordinator to join our dynamic and dedicated medical retina team in the Ophthalmology Group at the Birmingham Midland and Eye Centre.

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital in Birmingham, our facility receives referrals from hospitals and GPs across the region. We offer a comprehensive set of services including ophthalmology A&E, diagnostics, day surgery and outpatients, as well as housing administrative and educational facilities.

To provide administrative and clerical support to the work of the medical retina service. Dealing and managing complex 18 week pathways and RAG rated pathways and ensuring patients are seen and treated within timeframes. working closely with the clinical team and patient administration manager to support capacity and demand. Thrive to providing excellent patient experience. Answering all phone calls for the glaucoma service therefore working as part of a team is essential.

We are looking for a innovative, enthusiastic team player who is well organized and motivated to join our team. The role will contribute to improving the care and experience of medical retina patients treated within our Trust.

You must enjoy working in a busy environment and be able to priorities your own workload. You will need good interpersonal skills, be IT literate and able to work under pressure in a fast paced environment

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately PS600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff

2. Our Patients - to be good or outstanding in everything we do

3. Our Population - to work seamlessly with our partners to improve live

Please see attached Job Description and Person Specification for full details of what this role entails