agent, booking - travel agency
Perks & Benefits:
- Durée de l'emploi: Saisonnier
- Langue de travail: Anglais
- Heures de travail: 20 to 40 hours per week
- Education:
- Expérience:
Education
- No degree, certificate or diploma
Tasks
- Calculate cost of travel and accommodations
- Handle reimbursement in case of transportation and hotel reservations cancellation
- Recommend suitable products
- Supervise clerical staff or other travel counsellors
- Manage difficult situations with customers
- Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
Student status
- Full time enrollment
- Part time enrollment
Computer and technology knowledge
- MS Office
Travel bookings
- Individual travel
- Group travel
- International travel
Type of experience
- Call centre
Geographical areas of specialization
- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- South America
- Asia
Work conditions and physical capabilities
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Work under pressure
Own tools/equipment
- Computer
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Dedication
Screening questions
- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- What is the highest level of study you have completed?
- What is your current field of study?
Experience
- Experience an asset
Workplace information
- Hybrid
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