Assistant Service Delivery Manager - WorkBC

AKG Canada proudly focuses on innovative solutions to help people find jobs. AKG Canada operates five catchments of WorkBC. This is a Provincial government program that provides services to support members of the public in finding a job and keeping it. We provide access to job search resources, employment planning, skills assessment, training, work experience placement and more. For more information about WorkBC, please visit https://www.workbc.ca/.

This is a wonderful team-based working environment, and an opportunity to work with a great team of people who are dedicated to helping and making a difference in people's lives.

What we offer:

• Competitive Salary
• Comprehensive Benefits Package, including RRSP match, extended health, prescription drug coverage, dental, paramedical, generous vision care, and more!
• 4 weeks’ vacation to start
• 6 Personal days in addition to 6 Sick per year
• Ability to make a difference and lasting impact

Position Overview

Consistently working with and supporting the Service Delivery Manager and team in the attainment of our AKG Canada vision and values, the Service Delivery Assistant Manager position requires a highly competent employment services practitioner, who will successfully focus on the direct management of the ‘day to day’ operational services provided within a WorkBC Centre; in order to successfully meet the required and identified program outcomes and objectives.

This includes, but is not limited to: providing problem solving techniques to the team in order to meet required service levels, ensuring consistent, superior client service experiences, and supervising the reception, self-serve, case management and case managed services of the WorkBC Employment Services program. With a clear and comprehensive understanding of applicable policy, this role is responsible for the day to day service delivery needs of the team as required for the ongoing and efficient running, and ongoing stakeholder satisfaction, in support of the required outcomes of the program.

Responsibilities:

Coaching and Support

• Provide coaching and daily operational support to WorkBC Centre staff.
• Assist with policy interpretation and ensure compliance with WorkBC contracts.
• Support quality management and attend team, subcontractor, and partner meetings.
• Develop and maintain strong relationships with internal and external stakeholders.

Service Delivery:

• Oversee case management and self-serve operations to ensure high-quality service.
• Monitor service levels, manage caseloads, and conduct regular audits.
• Provide training and guidance to ensure effective service for diverse client groups.
• Organize workshops and ensure alignment with labour market needs.

Policy/Process Administration:

• Administer financial supports and ensure compliance with WorkBC policies.
• Review and analyze statistical and performance reports to improve service delivery.
• Collaborate with operational teams to ensure data quality and program outcome standards.

Qualifications

• Proven leadership competencies.
• Strong knowledge of employment services and labor market trends.
• Experience working with individuals facing complex barriers.
• Excellent interpersonal and communication skills.
• Strong technology skills, including proficiency with MS Office and web-based systems.

Knowledge and Experience

• Post-secondary degree or diploma in relevant fields (e.g., employment development, counseling, human resources).
• 5+ years of related experience in employment services or support services.
• 3+ years of progressive leadership experience in a similar field.
• Knowledge of diverse cultural backgrounds and ability to work with inclusion groups.
• Professional certification (e.g., CCDP, RRP) preferred.

Employment Level Full-time

Wage Range$65000.00 - $70000.00

Working Conditions

On-site in an office environment

Eligibility Statement

Open to all those eligible to work in Canada.

Equity Statement

We are committed to fostering a diverse and inclusive workplace. We believe that diversity of thought, background, and experience strengthens our team and drives innovation. We are dedicated to creating an environment where everyone feels valued, respected, and supported.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Work Location: In person