Bilingual (French) Client Support Specialist

Bilingual (French) Client Support Specialist We are currently hiring a Bilingual French Client Support Specialist to add to our Customer Service team. This role will work in an inbound call center work environment and provide superb customer service to our policy holders and insurance brokers via telephone and email. The Bilingual French Client Support Specialist will handle level 1 calls as well as more complex policy holders and brokers requests.

• Take Inbound calls and make out outbound calls
• Process complicated inquiries, transactions and policy changes within service level parameters such as:
• Beneficiary changes, ownership changes, collateral assignments
• Record power of attorney requests plus complete public guardian assignments
• Record power of attorney requests plus complete public guardian assignments
• Handle Bankruptcy trustee inquiries
• Process reinstatement
• Policy cancellation and Cash Value Surrenders
• Smoker changes
• Rider changes
• Term policy conversion inquires and changes
• Handle all basic customer service transactions and handle escalations and questions from entry level team
• Provide job shadowing and training support as required
• Other duties as required

• Excellent customer service skills demonstrating patience, diplomacy and empathy balancing the interests of the organization
• Excellent phone skills
• Knowledge and experience on complex life insurance policy changes and transactions
• Demonstrated depth of product and business process knowledge within scope of duties
• Detail orientation
• Proven ability to meet deadlines and to work under the pressures of multi-tasking
• Team oriented attitude and technical coaching experience an asset
• Relevant call center experience or customer service experience within the financial services industry
• LOMA courses beyond Level I pursued up to and including FLMI