Medical Secretary , Virtual Behavioural Medicine

Job Summary:

Baycrest offers a range of specialist ambulatory services with a focus on dementia, memory care and neurological disorders. This position will work within the Pamela & Paul Austin Centre for Neurology & Behavioural Support programs; the Sam & Ida Ross Memory Clinic, the Virtual Behavioural Medicine program, and General Geriatric Neurology Clinic. These tertiary level services are provided by inter-professional teams specializing in assessment and management of memory, dementia and neurodegenerative movement disorders. These secretarial roles will provide support seamlessly across these services and functions as part of a cohesive clinic administrative team. These positions report to the Clinical manager and /or delegate Admin. Coordinator.

Responsibilities include but are not limited to:

• Demonstrating a high degree of accuracy and efficiency, manages new referrals, registering patients, discharging patients in EMR ( Meditech, Accuro, OTN, ZOOM) booking/re-booking and confirming appointments, as well as maintaining/updating provider clinic schedules for in person and virtual care hybrid models.
• Provides excellent service throughout the client’s visit and at every interaction with clients/family and clinic team
• Liaises with various external agencies (e.g. Long-Term Care homes, acute care, doctors’ offices, hospital labs, medical records, community care partners) and ensures completion of referrals and other supporting documents requested by the team
• Consistently adheres to clinic specific Standard Operating Procedures (S.O.P.’s) for established office admin. processes
• Ensures that clinic appointments are scheduled and coordinated in a timely manner,
• Works with clinic physician specialists, RN’s and entire team to ensure clinic schedules are up to date and accurate
• Charts are organized for clinic days to ensure optimal workflow and documents are filed in a timely manner
• Maintains the chart room, keeping patient demographic information (hardcopy and electronic) in order and up to date
• Efficient, thorough and accurate use of the computerized information system
• Provides reception, telephone answering services in a professional manner and general clerical and administrative support.
• Accurately performs timekeeping payroll duties as assigned
• Maintains and compiles databases as required
• Orders and maintains office and clinical supplies and equipment as required
• Processes payment for non-OHIP funded care as required