Boardrooms Receptionist

We have an exciting opportunity for a Boardrooms Receptionist to join our London team. This is a full-time, permanent position, covering shifts on a rota basis between 7:30am to 8:00pm Monday-Thursday and 7:30am – 6:00pm on Fridays.

About us

Osborne Clarke is a future-focused international legal practice with a global turnover of over €442m and more than 1,600 talented lawyers in 26 offices around the world*. We have an incredible client base ranging from FTSE 100 companies to disruptive start-ups, spanning some of the most cutting edge sectors of business.

We achieve our continued success through a deeper understanding of our people and clients, a collective vision, and a focus on maximising the opportunities of change.

The role

The main purpose of this role is to deliver reception, boardroom, hospitality, general administration duties, events support and switchboard services, providing a five-star experience for all internal and external clients using these services.

Front desk/boardrooms responsibilities:

• Main point of contact for all 6th floor facilities
• Welcome all visitors to the office and ensure all our visitor's needs and expectations are being met and exceeded at all times
• Inform the relevant OC host / PA upon visitor arrival and managing their introduction/handover
• Liaise with key departments to ensure OC's client experience is impeccable at all times such as back office, cleaning team, wider catering team, IT, events, document production, facilities, boardrooms in UK and Europe)
• Daily operations of the boardrooms including regular room and equipment checks (e.g. stationery stock, cleanliness, coffee machine switched on, etc.), setting up and testing AV equipment (e.g. video conferencing) ahead of OC visitor's arrival

Back office responsibilities:

• Manage departmental inbox and room bookings requests including hospitality and AV requests
• Book taxis on behalf of OC employees
• Switchboard: answering and forwarding phone calls, transferring phone calls to the right department / member of staff and taking messages
• liaising with Ground floor reception regarding last minute visitors, ordering marketing material, liaising with facilities re. OC staff passes

London events programme:

• Assist in the delivery of the firm's events held in our London office
• Support the events team with the meet and greet, badge preparation, rooms set up and administration for on and off site events as and when required

General:

• Actively manage own personal training and development, identifying any suitable development opportunities
• Any other duties (or project work) that may be required to ensure the efficient operation of the London (or UK) reception/boardrooms/ switchboard services

We are looking for

We are looking for someone with experience in a similar role or from a customer service background who is able to demonstrate excellent customer service skills, who has the ability to interact with people at all levels. You'll also have:

• Outstanding interpersonal skills, highly professional attitude at all times, flexible, enthusiastic, self-motivated, proactive, with a "hands-on" approach
• Great attention to detail
• Maintain and practise a high degree of confidentiality and integrity at all times
• Excellent communication skills (both written and verbal)
• Good IT skills

Salary and benefits

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

We welcome direct applications for our opportunities - if you would like any further information about this role or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Tim Jenkins (Recruitment Advisor) on [email protected].

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.