Booking Clerk

Booking Clerk - 30 hours per week
4 days per week, days TBC, 08:30 - 17:00

An opportunity has arisen for a Booking Clerk to join the Trust's centralised outpatient appointments team, working 30 hours per week.

Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

Handling inbound calls

Booking, cancelling and rearranging Outpatient appointments

Making outbound calls

Maintaining a high standard of customer service

Use of hospital systems to effectively support the management of the patient journey

Managing clinic capacity

Managing pending lists and wait times

Processing new referrals from external and internal sources

Managing theatre and secretary request spreadsheets

Liaising with colleagues at all levels to ensure the patient journey is smooth

To work in accordance with the Trust policies at all times

The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust.

The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.

The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.

Why work with us

For the full details of the job description and person specification please read the attached documents.