Boutique Coordinator, New York, New York

Position

Company Overview

BVLGARI, a renowned Italian designer known for its luxury jewels and watches, is searching for a Boutique coordinator. The chosen individual will collaborate closely with the Store Director.

Role Overview:

The Boutique coordinator is pivotal in enhancing the client experience, supporting the sales team on and off the sales floor, and achieving set goals. Excellence in customer service, communication, and attention to detail are paramount.

Job responsibilities

Key Responsibilities:

• Understand and manage daily store operations, policies, and procedures, and be well-versed with BVLGARI's history, collections, and inventory.
• Uphold the brand's image through professional appearance and conduct during Brand Presentations.
• Enhance the sales process by supporting the sales team in client engagement, product presentation, and sales completion.
• Aid in procuring items during sales presentations, including client interactions and sales transactions.
• Support Grand Vendeurs with product details, CRM, gifts, and jewelry consignment selection.
• Coordinate in-store activities like Masterclasses, Trunk Shows, and special events.
• Assist the service advisor with repair orders, complimentary services, jewelry cleaning, and follow-ups.
• Ensure smooth traffic flow in the boutique, overseeing turn systems and floor coverage.
• Maintain visual merchandising, ensuring displays exude luxury and are consistently replenished.
• Participate in quarterly inventory checks.
• Handle phone inquiries with exceptional customer service skills, addressing sales, repairs, and other queries.
• Lead CRM initiatives, manage gifts for clients, and execute seasonal campaigns and special events.
• Work flexibly, including weekends and certain holidays.

Profile

What you will bring:

• Adaptable, welcoming change, and continuously aligning to store needs.
• Eager to learn and grow.
• Quick in understanding new concepts, efficient prioritization, and organizational skills.
• Possess an outgoing and positive demeanor, enjoying customer interactions.
• Effective in follow-ups and execution.
• Basic proficiency in computer systems and programs.

Additional information

What we offer:

The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Our

Bulgari is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

Additional information for internal candidate

Thank you for expressing your interest in exploring career opportunities with BVLGARI.

We're delighted to see talented individuals from the LVMH group considering a future with us.

As part of the internal mobility process within the LVMH group, please express interest by contacting your direct manager or Human Resources Business Partner (HRBP).

Again, thank you for your interest in BVLGARI! We're committed to supporting your career development and are looking forward to potentially having you join our team.

Recruitment steps

1. Application Submission for the Talent Team to review

3. Hiring Teams Interviews (x2)

5. Human Resource interview