Communal Waste Transformation Clerk

Job Number: 52738

Are you a highly organized individual with excellent communication skills who thrives in a dynamic environment? The City of Edmonton's Waste Services Branch is looking for a dedicated Communal Waste Transformation Clerk to join our team. This position plays a crucial role in supporting the City-wide transition of apartments and condos to a new three-stream waste collection system. If you enjoy engaging with people, managing information, and contributing to a greener Edmonton, we encourage you to apply!

What will you do?

• Make initial phone calls to property managers to arrange access for pail delivery and canvassing visits
• Update and maintain multiple contact lists and building access information in Geographic Information Systems (GIS) applications
• Report and escalate any unusual circumstances
• Answer questions from property managers about the Apartment and Condo Collection project Project
• Manage a shared business email account, organizing inquiries into appropriate folders
• Identify the urgency of email responses and assign email drafts to appropriate team members
• Track due dates of assigned email inquiries and send out approved email responses to Property Managers
• Assist the Waste Education & Outreach team with reminder phone calls to Property Managers
• Provide event assistance for virtual presentations and in-person events
• Identify opportunities for program improvement and provide recommendations to the supervisor
• Perform other administrative duties

Qualifications:

• Completion of the twelfth (12th) school grade including business subjects with emphasis on general office practices or completion of an appropriate certificate program from an approved business school/college
• Diversified experience in general office practices and procedures, including providing information via telephone

Assets:

• Basic knowledge of Waste Services’ programs
• Familiarity with GIS applications

Skills required for success:

• Ability to effectively communicate verbally and in writing to citizens
• Confident phone etiquette, especially when dealing with difficult conversations where property managers may appear to be rushed, irritated, or not understanding how their waste is changing
• Ability to follow a script when making phone calls and redirect conversations if difficult situations arise
• Ability to build and maintain effective relationships
• Ability to take direction and work independently to meet desired outcomes
• Ability to manage multiple and changing priorities
• Experience with Google Suite (Forms, Docs, Sheets, Calendar, Gmail)
• Alignment to our Cultural Commitments and Leadership Competencies
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Applicants may be tested

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits

Up to 1 Temporary, benefits-eligible position that may continue for up to 18 months

Hours of Work: 33.75 hours per week

Salary Range: $23.181 - $28.644 (Hourly); $40,839.130 - $50,463.570 (Annually)

Talent Acquisition Consultant: SL/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Classification Title: Clerk I

Posting Date: Jul 16, 2025

Closing Date: July 23, 2025 11:59:00 PM (MDT)

Number of Openings (up to): 1 - Temporary Full-time

Union : CSU 52

Department: Waste Services

Work Location(s): Kennedale, 12802 - 58 St Edmonton T5A 4L3