Manager, Academic Systems

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Manager provides operational management and technical leadership for a suite of service offerings within a single reporting unit.

Particular focus will be on Enterprise systems supporting Student Information Systems [SIS] Scheduling, Legacy Student Information System), UBC Digital Payment Program, Atlassian, Online Advising Management System and other supporting technologies.

These systems are a mix of UBC designed and built and 3rd party products. The incumbent is responsible for the planning, budgeting, resourcing and execution of tasks that deliver systems projects, enhancements, maintenance and production support throughout the applications lifecycle.

Organizational Status
This role is responsible for the introduction of changes and communications of these changes to the user community. The Manager reports to Associate Director, Application Management in Enterprise Systems portfolio and works closely with UBC IT Leadership Team, UBC IT Operational Teams, campus stakeholders, vendors and external institutions. He/she will supervise a team of systems professionals including Systems Analysts, Business Analysts, Support Analysts, Programmer Analysts, Team Lead, Technical Analysts, Application Architects and Quality Assurance Analysts.

Work Performed

Specific Duties

Core Duties

Consequence of Error/Judgement

The Manager is responsible to ensure due diligence in taking on proposed changes. The incumbent schedules the software upgrades and has veto power if not satisfied with testing or design. This manager has to juggle resources across the portfolio in order to keep these key systems running and supported. Decisions are made by the Manager with input from Associate Director, Application Management.

Consequences of poor decisions in this position are broad and severe. Errors in judgment, poor decisions or advice, failure to act decisively could have a detrimental impact on faculty and students, and the University community.

Supervision Received
This position receives guidance and support from Associate Director, Application Management, Enterprise Academic Systems.

Supervision Given
Manages staff directly and oversees deliverables assigned to other individuals on project basis.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Post-graduate degree may be required for specialized positions. Minimum of nine years of related experience, or the equivalent combination of education and experience. Supervisory experience may be required. Technical expertise in a highly specialized area required.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

Preferred Qualifications

Core Competencies

Collaboration Advanced – A:

Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the “right people,” within and beyond organizational boundaries, by matching individual capabilities and skills to the team’s goals. Works with a wide range of teams and readily shares lessons learned and credit for team.

Communicating for Results Advanced – A:

Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Problem Solving Advanced – A:

Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Role Based Competencies

Leading Self Advanced - A:

Calms self and others during stressful times. Comfortably handles risk and uncertainty and is decisive in ambiguous situations. Uses setbacks in a constructive way and demonstrates a mindset of continuous learning and improvement. Anticipates and responds in a proactive manner to future needs that may not be obvious to others. Ability to adapt to ever changing workload priorities and events and effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Leading Others Advanced - A:

Supports team members in learning from each other, being self-directed, and being responsible for their own assessment and learning. Recognizes employee potential and develops reporting leadership strength. Works with employees to define realistic yet challenging work goals. Helps others to resolve complex or sensitive disagreements and conflicts.

Leading the Organization Advanced - A:

Promotes an aligned perspective of the organization and the broader University community; fosters and leverages a strategic view to address complex business issues. Establishes clear service expectations and outcomes based on organizational strategy and takes corrective action to ensure ongoing availability of critical services. Maintains and develops an effective network of both technical and business contacts that provides information and intelligence around the market, emergent opportunities, and best practices.