Business Support – Pastoral and Exclusions Officer

The Role

As our Pastoral and Exclusions Officer you will play a critical role in ensuring that the Leadership Team and Pastoral team are able to effectively operate and meet the pastoral needs of students more efficiently.

You will work across the academy as required, providing excellent administrative and customer services to a variety of stakeholders, establishing and maintaining efficient administrative systems and processes to support the effective running of pastoral systems and processes. You will work with other members of the administrative team to uphold the vision and ethos of the school at all times, representing the academy in a welcoming, personable, helpful, and professional manner.

Pastoral and Exclusions Officer is responsible for supporting the well-being, emotional health, and academic success of students. The officer works closely with leaders, teachers, support staff, and parents to create a safe and supportive environment that promotes positive relationships, emotional resilience, and academic achievement. The role requires a compassionate, approachable, and proactive individual who is committed to ensuring students’ holistic development.

The role requires someone who is organised, able to multitask, work flexibly and have a ‘can do’ approach. The role will also involve supporting with reception duties, attendance calls and general day-to-day admin support to the wider academy.

Key Responsibilities

Pastoral

• Oversee the collation and processing of all exclusions and suspensions across the academy
• Support with daily attendance, ensuring protocol is followed and ongoing efforts are made to ensure a child regularly attends school.
• Organisation of Academic Review Day, including parent non-attendance follow up.
• Support with planning new student induction into the academy and the Summer School week
• Liaise with various stakeholders on behalf of the senior leadership team, including, local authority, Ark network, staff, and students.
• Organise and assist with various meetings, visits, and events, including liaising with various internal and external stakeholders, booking rooms, providing refreshments, preparation of materials and resources, communications, minute taking etc.
• Produce and/or design a wide range of communications and materials in line with our brand guidelines and house style
• Efficiently manage filing and databases, ensuring full compliance with GDPR and in line with our Data Retention Policy.
• Adopt a business-like office environment, ensuring clear desk policy and excellent customer service is provided.
• Work with students who are struggling to meet academic or behavioral expectations, developing personalised action plans.
• Communicate effectively with parents about student progress, concerns, and potential interventions.
• Organise meetings with parents on behalf of the leadership/pastoral team to discuss specific pastoral/attendance concerns or to provide updates on student development.
• Contribute to the development and delivery of pastoral programs and assemblies focused on emotional health, well-being, and personal growth.
• Lead or support extracurricular activities that promote teamwork, social skills, and student engagement.
• Maintain accurate and confidential records of student support and interventions.
• Provide regular updates to senior staff regarding student well-being, behavior, and attendance.
• Respond to urgent situations involving student well-being or behavior.
• Provide immediate support and liaise with appropriate school authorities, parents, and external agencies when required.

• Provide an outstanding and professional front of house service with a warm welcome and greeting to all students, staff, and visitors, ensuring due diligence to safeguarding and Health & Safety and in line with academy protocol
• Provide general clerical and administrative support for the school e.g. photocopying, filing, emailing, completion of standard forms, respond to routine correspondence, producing letters, reprographics
• Support with inputting and exporting data and ensure integrity within Bromcom and other systems including attendance, reporting, analysis, updating of student details etc.
• Be one of the academy first aiders, assisting with student welfare and first aid and ensuring accurate and prompt records and reporting, paying due diligence to Health & Safety and academy protocol

• To carry out other reasonable tasks as directed by the Principal and Senior Leadership Team
• Undertake various duties, e.g. playground duties, first aid, cashless till operation, fire marshal.
• Be willing to undertake appropriate training in line with contractual duties.
• Attend and support out-of-hour academy events e.g. summer fair, parents’ evenings, open morning and evenings, admin evening, academy performances, competitions, summer school, results days etc and be flexible in regard to working hours.

Role review

This job description sets out the main duties of the post at the time of drafting. It cannot be read as an exhaustive list. These responsibilities will be discussed annually as part of the postholder’s annual performance review and are subject to change. However, it may be altered at any time subject to need in consultation with the post holder subject to the principal’s approval.

• Salaries 2.5% higher than main pay scale.
• Twice as many training days as standard.
• Generous pension scheme.
• Access to Ark rewards – a scheme offering savings from over 3,000 major retailers
• Interest-free loans – up to £5,000 available for season ticket or to buy a bicycle.
• Gym discounts – offering up to 40%.
• Access to Employee Assistance Programme – providing free, confidential counselling, legal advice and a range of different support.

At Ark Evelyn Grace, we believe that education is transformational; that is why what we do matters and why we are always seeking to improve our practice.

We intend for Ark Evelyn Grace Academy to be the school of choice in the local community, whose reputation is centred on great teaching, exemplary behaviour and unrivalled opportunities beyond the classroom.

Our academy is a community. You will join a friendly, motivated team who places pupils at the heart of every decision. All of us play an essential role in making our school a safe, secure and enjoyable place to be.

Our 2022 staff survey found that 81% of staff at Ark Evelyn Grace Academy agree that their line manager listens to and values their opinions.