Clinical Support Worker MDCU

To provide a supportive role in nursing and supportive duties, assisting in the delivery of service to patients and relatives providing excellent customer service. This will incorporate organising the clinics, housekeeping, stocking up, maintenance of equipment, escorting patients.

To assist running MDCU efficiently and ensuring patients have a good experience by ensuring:

• Resources required are available.
• All equipment is cleared away at the end of procedures and restocked as required.
• Patients and their relatives are communicated with and manage their waits in the waiting areas.
• Complete patient experience audits.
• Collect bloods from blood Bank..
• Collect medication from Pharmacy.
• Baseline Observations.
• Help patients and relatives navigate their way around the hospital.
• Keep the store rooms and utility rooms stocked up and tidy.
• Help prepare patients for procedures and assist patients after the same.
• To assist doctors Specialist Nurses with examination procedures.
• To escalate immediately to the nurse in charge any concerns whilst on duty.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

• To be aware and observe fully the employees duties under the Health and Safety at Work Act and to observe all the Trust’s policies relating to Health and Safety and Risk Management.
• To have responsibility for ensuring you are committed to maintaining a high quality of service to patients by continual development of practice in the light of research evidence and by audit against clinically relevant standards.
• To adhere to the Trust’s polices and team commitments to staff and patients.

In addition individual staff have a major role in suggesting and implementing improvements to services and in exercising professional responsibilities for both themselves and their peers with an open “no blame” culture.