Contact Centre Sales Advisor - Cardiff
Perks & Benefits:
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
- Start Date: 1st September 2025
- Salary: £25,120 per annum
- Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ
- Shifts: 37.5 hours per week (Working 3, 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What you'll do
- Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
- Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
- Work in a target-based environment
- Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.
What you'll bring
- Results-oriented with a strong enthusiasm for sales
- Exceptional at building rapport and connecting with people
- Skilled at identifying and addressing customer needs
- Creative in solving problems
- Eager to acquire new skills and knowledge
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:
Individual Lifestyle
- Free Sky TV, along with discounted broadband, Sky Glass and mobile
- Cashback and discounts across hundreds of retailers
- Discounts and offers on Sky products for friends and family
- Private healthcare and Digital GP via Aviva
- Dental and other healthcare options
- Subsidised onsite gym and discounts on external gyms
- Cycle to work scheme
- Sky pension plan and Life Assurance
- Annual Sharesave scheme and long service awards
Your base site will be in Cardiff, you'll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
Inclusion:
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Find out more jobs in Cardiff, WLS, United Kingdom (UK)
Contact Centre Sales Advisor - Cardiff
Sky
Contact Centre Sales Advisor - Cardiff Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertain...
Beauty Advisor Operations (Cash), Full Time 40h - Cardiff
Sephora
Location: Cardiff, St David's Type of Contract: Permanent, Full-Time 40hr At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is...
Internal Applicants Only - Receptionist (University Accommodation)
Cardiff University
Main Duties To provide a professional, friendly reception service and act as an initial point of contact for student customers, external customers, and visitors. To deal with ...
Receptionist/Administrator
The Nelson Trust
Location Base: Cardiff Hours: 35 hours per week Are you passionate about making a real difference in the lives of women? Join the Nelson Trust as a Front of House Receptionist...
Lecturer in GCSE Maths, School of Skills & WBQ
Coleg Y Cymoedd
About the Role:As a Lecturer, you will teach effectively on a range of courses and at a range of levels as agreed with your line manager. You will support learners to achieve ...
Graduate Sustainability Consultant x 2
Venture Graduates
LOCATION Cardiff EMPLOYER NAME Viro APPLICATION DEADLINE 08/06/2025 SALARY 24k/year - 24k/year Apply Take the lead in green, as a Graduate Sustainability Consultant In a world...
Customer Support Adviser - Calls
Monzo
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-...
Online Assistant
Sainsbury's
Online Assistant Rate: £12.00 per hour Location: Thornhill Store, Cardiff, CF14 9BB Hours: Part time, 16 hours per week Contract type: Fixed-Term Assignment Business area: ...
Sales Associate (Full Time) - Cardiff
Hugo Boss
HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide. As versatile as we are, we are united by a common ...
Customer Warehouse Assistant
IKEA
Job ID: 274489 Date posted: 29/01/2025 IKEA Cardiff are looking to welcome a Customer Warehouse Operative to join our motivated and passionate team. This role is a customer-f...