Internal Applicants Only - Receptionist (University Accommodation)

2025-07-04 | Cardiff University | Cardiff | WLS | United Kingdom

Perks & Benefits:

Location:
Cardiff
Currency:
GBP
Salary:
£23,028 - £23,414 a year
SalaryType:
YEARLY

Main Duties
  • To provide a professional, friendly reception service and act as an initial point of contact for student customers, external customers, and visitors.
  • To deal with routine enquiries, including face to face, telephone, and email.
  • To act as an initial point of contact for both routine and more complex enquiries from internal and external customers and deal with these in a professional manner, following established procedures, referring more complex enquiries to the relevant staff members, ensuring all relevant facts and information needed is recorded and passed on.
  • To establish positive working relationships with key contacts to help improve service levels.
  • To undertake a variety of routine administrative duties to support the team and department.
  • To refer customers and visitors to other members of staff or departments as applicable.
  • To issue master keys to Contractors / Estates personnel ensuring they are made aware with all relevant policies and procedures.
  • To process and distribute mail and deliveries in a timely manner.
  • To ensure that the reception / public areas are kept well presented at all times.
  • To assist in preparing and clearing rooms for meetings/events which will involve the movement of equipment and furniture.
  • To liaise closely with the Residences Management Team on a daily basis to support and assist with the following:
    • Act as a first point of contact for receiving and providing accurate to customers, contractors, and members of the public.
    • Signpost student customers to other sources of assistance on welfare matters including ResLife and Student Support .
    • Providing a meet/greet and welcome service during major seasonal activities, in particular student arrivals/key issue, end of year departures, conference reception and open days.
    • Maintain and update residential and student records both paper and electronic
    • Receive, receipt, refund and bank monies, maintaining financial records in accordance with financial regulations
    • Record and update maintenance related faults on the Maintenance database and inform management if urgent.
  • To gather and analyse data to update administrative systems with accurate information.
  • To take an active role in the team supporting team objectives and other team members, contributing to the training of new team members.
  • To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
  • To abide by university policies on Health and Safety.
  • To provide a service to customers during arrivals / departures, conferences, open days and other busy periods which may be within other residences and may involve working additional hours, outside of regular shift pattern.
  • You may be asked to perform other duties occasionally which are not included above but which will be consistent with the role.

Person Specification

The Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria. Where possible you should give examples of how, when and where you have used your experience, knowledge, specific skills and abilities to match those required for this particular job role.

Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below, listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.

This will need to be completed before you begin making your application on line as you will be required to upload it. When uploading the supporting statement the document title needs to read “supporting statement and should also detail the post reference number ending in BR” (relevant to the job you are applying for).

ESSENTIAL CRITERIA
  • Proven ability to work in a busy customer focussed environment and communicate information effectively, both orally and in writing, to a wide range of people.
  • Ability to deal with all customers in a prompt, professional and effective manner, including face to face, over the telephone or via email.
  • Basic numeracy and literacy (for example NVQ1/GCSE level D-G or equivalent work-related experience).
  • Evidence of IT skills, including knowledge of MS applications, internet and email.
  • Proven high standard of organisational and general administrative skills.
  • Ability to work as an effective team member.
  • Ability to plan, prioritise and organise own workload within established time scales.
  • Ability to identify problems using own initiative, determining which standard process and procedures can be used to solve them.
  • Ability to carry out manual handling activities.

DESIRABLE CRITERIA
  • Experience of reception work.
  • NVQ 2 or GCSE’s at A – C, or equivalent.
  • Experience of working in an administrative or office environment.
  • Ideally the successful candidate should be able to communicate in Welsh or have a willingness to learn.

The desirable section contains a list of skills, qualifications and experience that it would be beneficial for the jobholder to have. All shortlisting decisions will be based initially on essential criteria, with desirable being used to further select or deselect candidates as appropriate. We interview those candidates who are the closest match to the identified criteria.

An example of how to set out your document containing Essential and Desirable criteria is detailed below:

ESSENTIAL

1. Proven ability to work in a busy customer focussed environment and communicate information effectively, both orally and in writing, to a wide range of people.

Provide evidence

And continue by listing remaining essential and desirable criteria providing evidence against each one.

Additional Information

CAMPUS SERVICES INFORMATION

Campus Services provides a range of professional support services to students, staff and visitors at Cardiff University.

Residences manages accommodation places for approximately 5,500 students, both catered and self-catered.


In terms of catering, there are cafés and restaurants conveniently located across university campuses, in addition to a delivered hospitality service.

Cardiff University Sport exists to provide students and staff with a balanced, high quality and integrated sport service which meets the needs of a broad range of users.

The Nursery offers facilities for children aged between 10 weeks and 5 years and is divided into sections appropriate to the ages and development of the children.

Both residential and catering facilities are utilised for conferences and functions during the University’s vacation periods. A purpose built and designed conference centre and conference facility is also available throughout the year.

The Campus Services operation is supported by its own central administration functions covering the allocation of residences, human resource and quality, purchasing, facilities, finance, and general administration.

Salary Range Min.

23,028

Salary Range Max.

23,414

Job Category

Admin / Clerical

Grade

Grade 2

Find out more jobs in Cardiff, WLS, United Kingdom (UK)

26 Jobs Found

Contact Centre Sales Advisor - Cardiff

Sky

2025-07-04Cardiff, WLS

Contact Centre Sales Advisor - Cardiff Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertain...

Beauty Advisor Operations (Cash), Full Time 40h - Cardiff

Sephora

2025-07-04Cardiff, WLS

Location: Cardiff, St David's Type of Contract: Permanent, Full-Time 40hr At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is...

Internal Applicants Only - Receptionist (University Accommodation)

Cardiff University

2025-07-04Cardiff, WLS

Main Duties To provide a professional, friendly reception service and act as an initial point of contact for student customers, external customers, and visitors. To deal with ...

Receptionist/Administrator

The Nelson Trust

2025-07-02Cardiff, WLS

Location Base: Cardiff Hours: 35 hours per week Are you passionate about making a real difference in the lives of women? Join the Nelson Trust as a Front of House Receptionist...

Lecturer in GCSE Maths, School of Skills & WBQ

Coleg Y Cymoedd

2025-05-25Cardiff, WLS

About the Role:As a Lecturer, you will teach effectively on a range of courses and at a range of levels as agreed with your line manager. You will support learners to achieve ...

Graduate Sustainability Consultant x 2

Venture Graduates

2025-05-23Cardiff, WLS

LOCATION Cardiff EMPLOYER NAME Viro APPLICATION DEADLINE 08/06/2025 SALARY 24k/year - 24k/year Apply Take the lead in green, as a Graduate Sustainability Consultant In a world...

Customer Support Adviser - Calls

Monzo

2025-02-12Cardiff

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-...

Online Assistant

Sainsbury's

2025-02-04Cardiff CF14 9BB

Online Assistant Rate: £12.00 per hour Location: Thornhill Store, Cardiff, CF14 9BB Hours: Part time, 16 hours per week Contract type: Fixed-Term Assignment Business area: ...

Sales Associate (Full Time) - Cardiff

Hugo Boss

2025-02-01Cardiff

HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide. As versatile as we are, we are united by a common ...

Customer Warehouse Assistant

IKEA

2025-01-31Cardiff

Job ID: 274489 Date posted: 29/01/2025 IKEA Cardiff are looking to welcome a Customer Warehouse Operative to join our motivated and passionate team. This role is a customer-f...

Page 1 of 3