Customer Care Co-Ordinator for the European Union

Company: Ossila BV

Location: Leiden, Netherlands (on site)

Contract Term: 12 months fixed term (with possibility of future contract extensions)

Hours: Full time; Mon-Fri

Salary: €36,000 per year

Start Date: As soon as possible

Application Deadline: 13th February 2025 (rolling interviews as good applications received)

To grow our Leiden team, we are looking for someone who is eager to develop their customer service skills and gain business development experience in a high-tech company.

About the Role

At Ossila, our engineers and scientists design and build new, innovative pieces of scientific equipment. We manufacture a wide range of our own brand laboratory devices and specialist materials from our parent site in Sheffield, UK.

To ensure frictionless trade with our European customers, in 2021 we expanded our operations to include a customer service and distribution site in Leiden, Netherlands. We are now looking for a talented, confident and independent individual to help grow our European operations by becoming the second member of our team here.

Our European customer care team is supported by an expert technical team, so scientific knowledge relating to our products is not required.

As a key part of our international customer care team, you will:

• Aid Ossila BV’s European order fulfilment. Packages are received and processed daily at our Leiden office.
• Take responsibility for preparing client orders for international transit.
• Act as the main point of contact for our European customer base.
• Assist the Head of Station in providing client quotations, processing orders, and helping with general enquiries, predominantly via email.
• Help prepare shipping documentation, monitoring the delivery of client orders, and keeping our data system up to date.
• Manage stock control to ensure client orders can be fulfilled correctly.
• Independently run order fulfilment when required to ensure that our customers receive the best possible service from our European operations.
• Gain/develop your experience with customer relationship management (CRM) systems.

Ossila BV is pleasantly situated in the dynamic Leiden BioScience Park which provides frequent opportunities for our small team to interact and network with other tenants. Colleagues from the UK also visit the office regularly and offer constant remote support for any day-to-day issues that may arise.

This is a full-time position with requirement to be on site (not suited to remote working).

About You

• You have the right to work in the Netherlands.
• You have excellent written and spoken English skills (fluent).
• Your experience in a customer-facing or office role demonstrates strong interpersonal and communication skills to deliver great customer service.
• You are organised with a methodical and diligent work ethic.
• You work with a high attention to detail to achieve successful outcomes.
• You can demonstrate good Excel and general IT skills.
• You are confident working independently (although you will be well supported remotely and within a multi-tenant building)
• You are keen to continue your personal learning and development.

Your skills and experience may also include:

• Fluency in other European languages
• Experience using CRMs and inventory systems

Why Work with Us?

At our Leiden site, we offer:

• Competitive salaries with regular performance-based pay reviews
• A long-running, discretionary profit share scheme
• 24 days holiday per annum plus bank holidays
• Opportunity to annually travel to Sheffield, UK to connect with our head office team, gain insights into cutting-edge R&D and deepen your understanding of the industry
• Regular networking opportunities at Leiden BioScience Park

About Us

Ossila is a small but high-growth business which manufactures and supplies scientific equipment, materials, and laboratory supplies to institutions around the world. Our aim is to help accelerate the pace of scientific discovery. To do this, we are looking to continue our rapid expansion with a view to building a world-class company of significant size and stature over the next five years. Formed by academics from the University of Sheffield, we now employ over 50 people across our offices in the UK and the Netherlands.

We pride ourselves on our high-quality products, excellent customer support, and accessible prices. Our customers can be found in over 90 countries (approximately 85% of our sales are exported) and include many of the world’s leading research institutions. Most recently, we have won the 2024 British King’s Award for International Trade.

How to Apply

To apply, email us at [email protected] with a personalised motivation letter. This is your chance to tell us why you are interested in the position and how your skills, experience, and qualifications make you a good fit. You don’t need to send us a copy of your CV at this stage.

Visit www.ossila.com/pages/how-to-apply for more information. No agencies please.

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: €36.000,00 per year

Application Question(s):

• Are you legally authorized to work in the Netherlands?

Work Location: In person