Customer Experience Associate - Temporary

Customer Experience Associate - Temporary

Bookstore

Halifax, Nova Scotia, Canada

S124-25

None

Temporary

6 months

Full Time

1.0

$20.69 per hour at 35 hours per week

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

The customer experience associate is responsible for greeting and assisting a variety of customers and is a master of customer relations. The incumbent is representative of the store to a variety of customers and is the first point of contact for visitors. The incumbent provides exceptional customer experience, conflict resolution, and promotes the university brand in a professional and energetic way. The incumbent is responsible for the operation of the POS system, Bookware, to complete purchases with a variety of payment methods, process returns and run the buyback of textbooks. This position ensures the area is well stocked with paper for POS and pin pad receipts, pens etc. The incumbent is responsible for the pulling of general merchandise items for web orders, folding, pricing, and moving merchandise and ensures the area is tidy and clean.

Applications from university employees and external candidates are given concurrent consideration. Among short listed candidates, university employees will be given special consideration.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit www.dal.ca/hiringfordiversity

1

06/24/2025

07/02/2025

No

https://dal.peopleadmin.ca/postings/19140