Customer Operations Assistant

Customer Operations Assistant

Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you…

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

Location – Leeds Lovell Park

Start Date – 1st April 2024

Rate of pay: £12.85 per hour

Working hours: Monday – Friday between 8am-5pm

Length of contract: 6 Months

*This is an office-based role with the opportunity to progress to hybrid once fully competent in the role.

Benefits:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.

- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.

This is an office-based role with the opportunity to progress to hybrid once fully competent in the role.

The main purpose of the Cash team is to process all cash requirements whether that be a customer request or an internal movement, all while ensuring compliance with relevant FCA/CASS regulations.

We use a multitude of methods to complete these requests such as cheque processing, faster payments and more. We ensure to work closely with customer facing and operational teams alike to ensure all payments are completed within the agreed timeframe to achieve the best customer outcome.

Working in a team impacted by CASS regulations, attention to detail is key, and although at times this role will involve working in a high pressure environment with minimal supervision, we'll provide great training and help you further develop an in depth knowledge of our products and processes.

Key Responsibilities:

- Processing cash movements within CASS parameters ensuring regulation standards are followed at all times when handling Client and Firm Money.

- Assisting Operational Teams with any cash processes that may impact their role such as Dividend processing, and Corporate Event money allocation.

- Work though any Cash discrepancies which arise from the Reconciliation’s team reports and rectifying in a timely manner.

- Providing support to customer facing colleagues to achieve the best outcomes for customers.

- Work within the parameters set by your Team Manager to meet your work allocation and personal and professional development targets

- Readiness to identify and suggest improvements to new and existing processes, procedures and systems

Skills:

- Capable of making the right judgement decisions in order to ensure the best customer outcomes

- Strong communication skills, and able to present factual information in a logical and structured way

- IT literate, comfortable with the use of keyboard and software applications and mail merge processes

- Able to use arithmetical/numerical skills to undertake a range of basic calculations

- Flexible and adaptable to changing demands.

- Ability to work as part of a team as well as independently.

Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. If you’ve got a passion for people and a dedication to helping customers achieve their goals, then apply now!

80864-1/LBG00330

Job Types: Part-time, Temporary contract
Contract length: 6 months

Salary: £12.85 per hour

Expected hours: 35 per week

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Leeds (required)

Ability to Relocate:

• Leeds: Relocate before starting work (required)

Work Location: In person

Reference ID: 80864-1/LBG00330
Expected start date: 01/04/2024