Customer Relations Assistant

Job ID: 293639

Date posted: 31/05/2025

• The Start Date of employment will be: 3rd July 2025
• Competitive hourly rate of £13.25 per hour.
• 12-16 Hours working 3/4 days per week, 3 out of 4 weekends Availability to work days, evenings and both weekend days, you will receive every 4th weekend off.
• We can discuss flexibility to match your life and our business needs during the interview.
  

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks
  

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a strong customer first mindset, where you make the customer feel valued and supported in everything you do.
• Experience in a fast paced customer service environment.
• Computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
  

• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
• Ensuring our customers have a great checkout experience.
  

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to- face interview.