Customer Relations Assistant

Job ID: 275652

Date posted: 31/01/2025

IKEA Nottingham are looking to welcome a Customer Relations Assistant.

Are you passionate about making customer payments seamless and efficient? At IKEA Nottingham, we're looking for dedicated individuals who excel at using tills to accurately register products and process payments, ensuring a smooth experience for our customers. You'll also handle returns with ease and follow cash handling procedures to maintain a secure environment for everyone. If you have the desire to enhance our customer relations, we want to hear from you!

WHAT WE OFFER

• The Start Date of employment will be: 1st March
• Competitive hourly rate of £12.60 per hour.
• 8 to 16 hours weekly, working between 2 to 4 days per week including 3 out of 4 weekends. Working hours are between 9am to 9:30pm
• We can discuss flexibility to match your life and our business needs during the interview.
  

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks

...as well so much more!

Click below for a full list of our benefits:
https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310



WHAT YOU'LL NEED TO HAVE

• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You have a practical approach, love multi-tasking, and are passionate about being part of the team but also can work individually.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers.
  

WHAT YOU'LL BE DOING DAY TO DAY

• You have the knowledge, and desire to make customer payment easy. Using the till to accurately register products and register payment from customers according to given routines and processing returns at the returns desk.
• You ensure our store is always a safe and secure environment for visitors and colleagues and follow cash handling procedures to ensure the security of money handling.
• You ensure accurate scanning of all products to allow our customers to have full availability of our range.
  

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many



RECRUITMENT PROCESS INFORMATION –

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend an assessment center on the 9th of February.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email me at [email protected] and I will be happy to help!