Customer Service Advisor

Hybrid Customer Service Advisor Role

Start Date: 25th March 2024

Salary: £26,759

Location: Remote / Datchet SL3 9LL

Are you passionate about creating positive experiences for customers and shaping your own future at the same time? Does it make you proud to provide excellent customer service and help people from all walks of life? Do you want the opportunity to innovate and play your part (big or small) to contribute to the bigger picture?

More importantly, would you like to be part of a fast-moving business that’s a leader in its field and offers a fun, diverse and supportive environment, and fantastic perks? Then look no further, join us at ArvatoConnect, a place where you’ll be encouraged to be 100% you every day, as a Customer Service Advisor.

We're a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most. We develop and deliver innovative, technology-led solutions to enable our clients to form stronger connections, increase loyalty, create efficiencies – and ultimately grow and confidently embrace the future.

We’re shaping a better future for the world too. Empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain.

You’ll be keen to know, we’re growing all the time - and we recognise that this wouldn’t be possible without our people.

Right now, we’re looking for our next future shapers and experience makers to join our Contact Centre team in a hybrid role based at our Datchet location. As a Customer Service Advisor, you’ll make a vital contribution to your team’s success by delivering amazing customer service for one of the exciting brands we represent. Whether it’s resolving queries by telephone, letter, email or online, you’ll have all the answers our customers’ need, however complex. And, when necessary, you’ll be ready and willing to go the extra mile to get the job done. In short, you’ll use your flair for helping others to put those who matter most at the centre of your day.

To succeed, you’ll need a proven background in engaging and delighting customers within a service-focused environment. You’ll also need lots of initiative too, but equally enjoy being part of a highly skilled team. Proud of your brilliant interpersonal skills, you’re also happy to quickly develop a broad knowledge of your client’s products and services. Crucially, you know how to ask the right questions to find and deliver the right solution, every time. For this client, a financial service background or knowledge of FCA regulations will increase your ability to meet the exciting and challenging learning curve this position offers.

This role is not just a ‘job,’ it’s the start of a journey to develop a career in customer service, so if this is something you’re looking for, we want to hear from you

In return, we’ll offer you:

• 28 days holiday (including 3 public/bank holidays) plus the opportunity to purchase additional days off
• Excellent on the job training and on-going core skills development
• Life assurance and access to a company pension scheme (after qualifying period)
• Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
• An employee assistance programme to ensure your wellbeing
• Monthly employee-voted awards to recognise your achievements
• Unique career opportunities within this client partnership

Still like what you see? If want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today!

• Financial Checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required
• You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks
• You will need a quiet and comfortable ergonomic workstation when working remotely
• Full availability during training required, this will be fully site -based in Datchet and will be Monday to Friday 9-6 for the first 4 weeks
• The shift pattern will be 40 hours per week, as follows:
  • Weeks 1, 2 and 3 will be 9-6 Monday to Friday
  • Week 4 will be varied - Monday 9am-8pm, Tuesday 10am-8pm, 2 x days of 30am-8pm, Sat 9am-1pm + one day off in the week!

Diversity & Inclusion Statement

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.