Emergency Helpline Operator - Part Time

EMERGENCY HELPLINE OPERATOR

Hours: 28 average per week

Shift pattern: Please select preference when applying.

• Mon 15:00 - 22:30 // Tues 15:00 - 22:30 // Sat 15:00 - 22:30 // Sun 10:00 - 17:30
• Thurs 15:00 - 22:30 // Fri 15:00 - 22:30 // Sat 13:00 - 20:30 // Sun 08:00 - 15:30

Salary: £16,802.24pa ( £11.54ph) starting rate rising to £16,91.52pa (£11.67ph) upon successful completion of probation.

Location: Remote

Start Date : 7th October 2024

For this role, you need 5mpbs upload and 15mpbs download internet speed

Training commitments:
You will need to be able to commit to a 7 week training pattern, we have two schedules.
Please select on the application your preferred.

OPTION 1 Days
Week 1 Monday - Friday 08:00 - 14:30
Week 2 Monday - Friday 08:00 - 14:30
Week 3 Monday - Friday 09:00 - 15:30
Week 4 Monday - Friday 09:00 - 15:30
Week 5 Monday - Friday 10:30 - 15:00 & 08:00 - 14:30 Saturday and Sunday
Week 6 Tuesday - Friday 09:00 - 15:30
Week 7 Monday - Friday 08:00 - 14:30

OPTION 2 Evenings & Weekends
All 7 weeks
Thursday & Friday 15:00-22:30
Saturday 13:00- 20:30
Sunday 08:00- 15:30

Appello Perks

• 23 days holiday rising to 25 days annual + bank holidays
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched

ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that within the right core values and training that you could thrive in this role.

THE ROLE

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Calls can vary considerably. Sharing our purpose and team spirit, you will play your part every day. With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services. This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.

READY TO APPLY

If you are interested in this role please follow the instructions...there are two parts to the application process

OTHER INFORMATION

This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.