Customer Service Advisor

Permanent, Part Time - 12 hour per week. This includes some bank holidays.

Shift hours are 9.00an - 15:30pm, Thursday and Friday and 1 weekend in 4 on a rota basis, shift pattern to be discussed at interview.

An opportunity has arisen to join the Community Meals Service as a Customer Service Advisor.

You will join a diverse and friendly team of people who are committed to making sure that our customers receive a quality service.

You will be part of the Citywide effort to support citizens to remain as independent as possible in their own homes, by ensuring they are provided a hot nutritious meal and by checking on their safety and wellbeing.

If you are looking for an office-based position which helps to support people in your community, are highly motivated, reliable, flexible and able to work well under pressure, this could be the position for you.

We are looking for someone who has experience of working in a customer focused environment, able to work independently and within a team, and, on occasions, to lone work.

You will be the first contact people have with the Meals Service dealing with customers, relatives, and outside agencies, and answering all queries in a professional and friendly manner over the phone.

Confidence in handling money, recording finances, according to Bristol City Council’s policies, supporting debt management are also part of the role. Good knowledge and use of ICT applications, including Microsoft, excel and various other service specific databases.

Please note that this role is subject to an Enhanced DBS check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive a generous rewards package including a membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values, and are ready to be part of our exciting journey please select the apply button below.

To be successful in being shortlisted for interview, please submit an application which fully demonstrates how you meet each of the essential criteria as laid out in the Person Specification, this should be demonstrated in the ‘Further Information’ section of your application. Your application should fully evidence your education and training, along with your previous employment history. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, therefore please demonstrate how you can meet desirable criteria if you can.

It is Bristol City Council’s practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Sue Pascoe [email protected]

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.