Customer Service Advisor

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Customer Service Advisor

Here's what you'll be doing

Location - Nottingham City Centre

Salary - £22,176 to £28,254

Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.

E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We're one of the UK's biggest District Heating providers - this is your opportunity to join this fast-paced customer focussed team as a Customer Service Advisor.

What we need from you

Do You...

• Love going above and beyond to help customers?
• Thrive on solving complex problems?
• Excel in a challenging working environment?
• Remain calm under pressure?
• Get motivated by the freedom to make decisions?
• Want to build a culture in which everyone can be 100% themselves?
• Enjoy being part of a team that is more like a family?
• Like owning issues end to end?
• Want to be more involved in green solutions in a growing sector?
• Build and maintain lasting relationships with variety of stakeholders such as Field Engineers?
• Work in an area where you impact the customer journey as a whole…no passing off?

If so, we want to hear from you!

Ideally, you'll have some previous experience working in a customer service and/or contact centre role, but don't worry if you haven't as full training will be given alongside ongoing support. We're looking for someone with great communication skills who will be comfortable handling both inbound and outbound calls professionally.

We’ll be reviewing applications and inviting successful candidates to interview on an ongoing basis, so please apply today to ensure you’re considered!

Here's what else you need to know

• We offer a competitive starting salary of £22,176 with the opportunity to increase your salary up to £28,254.
• This role is based at our impressive Trinity office in the centre of Nottingham. There’s subsidised travel via bus and tram and discounted parking available.

• The role will initially be office based while you find your feet. Once you are fully trained and working in dependently you can work from home 2 days a week if you want – we’ll provide you with all the equipment you’ll need.

• We’ve got an on-site canteen that serves a variety of hot and cold sandwiches and snacks plus there’s microwaves and free hot drinks machines.
• Our contact centre is open from 9am till 5pm, Monday to Friday, there may be occasions where we ask you to be flexible to help manage our customer demand.
• Due to the nature of this role a Criminal Record Check will be required

Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.

Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.

Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.

Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.

Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

At a glance

Reference no.: 233431 Closing date: 14/01/2025 Salary: £22,176 to £28,254

Get in touch

For more information about the role please contact the recruiter [email protected] CV's sent directly won't be considered.

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

Connect with us

www.eon-uk-careers.com

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Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.

Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.