Customer Service Assistant

Job ID: 270819

Date posted: 30/12/2024

IKEA Southampton are looking to welcome Customer Service Assistants to join our close-knit, friendly team. This is a part-time role working 12 hours a week.

This is your opportunity to be the friendly face that helps create unforgettable experiences for our many in-store customers. If you have an enthusiastic way of working, and enjoy providing great customer service, we want to hear from you!

WHAT WE OFFER

• The Start Date of employment will be 25 and 26 January 2025.
• Hourly rate of £12.60 per hour.
• Working 12 hours a week, which includes varied shifts through the week to be discussed at interview, and 3 in 4 weekends (Saturdays and Sundays).
• We can discuss flexibility to match your life and our business needs during the interview, however, availability to work up until 21:00pm at least two times during the week is required.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save hundreds on High Street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest-free loans.
• End of year gift, Family Friendly policies and benefits.
• A subsidised co-worker restaurant with affordable hot and cold meal options, desserts, tea, coffee and drinks.

...as well as so much more!

Click below for a full list of our benefits:
https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

WHAT YOU'LL NEED TO HAVE
We are looking for co-workers that are reliable & strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs.

WHAT YOU'LL BE DOING DAY TO DAY

• Complete refunds and exchanges in a timely manner.
• Click & Collect, handing out customers orders from online or in store orders.
• Dealing with administration in regards to deliveries and returned stock items.
• Working on our tills, providing smooth, efficient service.
• Provide quality customer support to secure a great customer experience while building trust in the IKEA brand.
• Be competent with IT, Microsoft office, using the internet and relevant programmes to support the customer experience.
• Stay updated on IKEA products, services, commercial priorities, activities to steer sales.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email [email protected] and I will be happy to help!