Customer Service Associate I

These roles are based out of our downtown Halifax office, and you will be required to attend in-person training. The anticipated start date is mid to late August.

We are currently looking for Customer Service Associates to join our Customer Care team in permanent positions. As a Customer Service Associate, you will be the voice of Nova Scotia Power to our customers as you focus on delivering the highest level of customer service.

As Customer Service Associate I you will:

• Accurately process customer service requests by telephone, email and at times, in person, in a timely manner to ensure customer satisfaction.
• Enjoy working in a fast-paced environment and can effectively multi-task.
• Demonstrate problem solving and a commitment to exceeding customer expectations.
• Possess strong verbal and written communication skills with exceptional phone etiquette.
• Handle stressful situations in an appropriate and respectful manner.
• Make solid decisions in emergency and pressure situation.
• Demonstrate commitment to the team's success.

*You must be available to work shifts between 8:00 am and 6:00 pm from Monday through Friday, for a total of 35 hours per week*

Additional hours when the business requires, including supporting/storm situations which could fall within a 24-hour, 7 day per week operation.

You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

• Minimum of 4 years of customer service experience.
• Minimum Grade XII education is required. Post-secondary education is considered an asset.
• Proficient computer and keyboarding skills are required (Word, Excel, Outlook, and other related programs).
• Excellent problem-solving techniques.
• Excellent listening, communication, and de-escalation skills with a knack to adapt to different personality types.
• The ability to work independently with minimal supervision.
• Strong time management skills to balance multiple tasks and competing priorities.

• Flexibility: Opportunity to work from home once training and probationary period are complete.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.