Customer Service Operative

What will you do?

• Act as first point of contact
• Administrative handling of the order process for incoming and outgoing goods
• Proactively thinking along with the customer, ensuring adequate and customer-oriented handling of complaints and solving any problems as quickly and effectively as possible
• Independently carrying out and checking various administrative tasks
• Checking and ensuring follow-up of customs documents, invoices, etc.
• You ensure that your customer is and remains satisfied with the service provided

What do we require?

• Relevant logistics professional knowledge obtained through training and/or experience within logistics
• You are proficient with the Microsoft Office package
• You have a good command of the English and Chinese (Mandarin) languages, both verbally and in writing
• Skills that are important for this position: customer-oriented, communicative, solution-oriented, proactive, stress-resistant and flexible in tasks and hours

What do we offer?

• Competitive salary
• 27.5 holiday days
• Growth opportunities & room for personal development
• Fixed travel allowance
• Environmentally friendly bicycle plan
• Advantageous pension scheme
• Annual profit sharing

A pre-employment screening is part of this procedure.